Exceeding Customer Expectations cover art

Exceeding Customer Expectations

What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers

 Preview

Get this deal Try for $0.00
Offer ends January 21, 2025 at 11:59PM ET.
Prime logo Amazon Prime member exclusive: get any 2 titles with your free trial. Terms apply.
Pick 1 audiobook a month from our unmatched collection
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo + applicable taxes after 3 months. Cancel anytime.
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Premium Plus auto-renews for $14.95/mo + applicable taxes after 30 days. Cancel anytime.

Exceeding Customer Expectations

Written by: Kirk Kazanjian
Narrated by: Gary Telles
Get this deal Try for $0.00

$14.95/mo. after 3 months. Offer ends January 21, 2025 11:59PM ET. Cancel anytime.

$14.95 a month after 30 days. Cancel anytime.

Buy Now for $20.40

Buy Now for $20.40

Confirm purchase
Pay using card ending in
Switch payment method
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Tax where applicable.
Cancel

About this listen

 What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? Drawing upon time-tested strategies that have propelled Enterprise, the nation's number-one car-rental company, from a single location in St. Louis to a $9-billion global powerhouse, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition. It involves a simple philosophy espoused by Enterprise founder Jack Taylor: "Take care of your customers and employees first, and the profits will follow."

By mastering this principle, Enterprise has earned an enviable reputation as one of the world's best companies to work for, won countless customer-service awards, and enjoyed a nearly unbroken streak of record profits.

Exceeding Customer Expectations imparts timeless lessons for satisfying both customers and employees that you can put to use right away, no matter what your business or industry.

©2007 Literary Productions (P)2007 Books on Tape Management & Leadership Marketing & Sales Small Business & Entrepreneurship
activate_Holiday_promo_in_buybox_DT_T2

What the critics say

"This love letter to Enterprise Rent-A-Car is also a comprehensive case study on how a company grows from an idea into a multibillion-dollar corporation within its founder's lifetime." (Publisher's Weekly)
"Classy people create classy companies, and there is no more classy - or successful - company than Enterprise Rent-A-Car." (Warren Buffett, Chairman and CEO, Berkshire Hathaway)

What listeners say about Exceeding Customer Expectations

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.

Audible.ca reviews

Amazon Reviews
No reviews are available