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How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- Narrated by: Lloyd James
- Length: 9 hrs and 53 mins
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Publisher's Summary
They offer powerful steps to establish a positive "Accountability Connection", rather than waiting to place blame after problems arise and people fail to deliver.
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds.
This book can help people at every level---from senior executives to front-line workers - enjoy greater productivity, profitability, and job satisfaction.