The New York Times best-selling author of 13 Hours and Lost in Shangri-La delivers his most compelling and vital work yet - a spellbinding, heartbreaking, and ultimately uplifting narrative, years in the making, that weaves together myriad stories to create the definitive portrait of 9/11.

Beginning in the predawn hours of airports in the Northeast, we meet the ticket agents who unknowingly usher terrorists onto their flights, and the flight attendants inside the hijacked planes. In New York City, first responders confront a scene of unimaginable horror at the Twin Towers. From a secret bunker underneath the White House, officials watch for incoming planes on radar. Aboard the small number of unarmed fighter jets in the air, pilots make a pact to fly into a hijacked airliner if necessary to bring it down.

At 8:46 a.m. on September 11, 2001, 14,000 people were inside the twin towers; reading e-mails, making trades, eating croissants at Windows on the World. Over the next 102 minutes, each would become part of a drama for the ages, one witnessed only by the people who lived it, until now.

Immediately after two hijacked jets struck the World Trade Center on September 11, 2001, Dennis Smith volunteered in the rescue effort. Having spent his career as both a respected writer and a member of one of the city's busiest firehouses, Smith became determined to use his unique background to tell the story of the disaster and its aftermath with the empathy and understanding that only an insider could bring to it. In this audio memoir, he has collected astonishing first-person testimony.

With his fifth edition, Chief John Norman offers lessons learned during his extensive and time-honored career. Chief Norman imparts wisdom and experience by offering advice informed by actual outcomes from the fireground. This guide continues to be invaluable for firefighters aspiring to the officer level and those seeking to promote safety and effectiveness in their organization and the communities they serve by improving their own skills.