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Smart Service
- Real Time Customer Service Skills
- Narrated by: Marsha Sue Petrie
- Length: 28 mins
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Smart Service
Narrated by:
Marsha Sue Petrie
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Publisher's Summary
This information is a must for every executive and employee. Everyone you touch every day is your customer: shareholders, employees, managers, partners, and that person purchasing your service or product. Manage customer complaints more effectively, retain a winning staff through savvy leadership techniques, enhance your operations to better satisfy everyone, learn how to add value to all client contacts, and find out what the customer really wants.
©2009 Marsha Sue Petrie (P)2009 Made For Success
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