Listen free for 30 days

Preview
  • The A-Z of Service Excellence

  • The Essential Guide to Becoming a Customer Service Professional
  • Written by: Cate Schreck
  • Narrated by: Cate Schreck, Dave Stokes
  • Length: 5 hrs and 31 mins

Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Premium Plus auto-renews for $14.95/mo + applicable taxes after 30 days. Cancel anytime.

The A-Z of Service Excellence

Written by: Cate Schreck
Narrated by: Cate Schreck, Dave Stokes
Try for $0.00

$14.95 a month after 30 days. Cancel anytime.

Buy Now for $15.12

Buy Now for $15.12

Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Tax where applicable.

Publisher's Summary

Does the job you have (or the job you want) require customer interactions? Do you want to handle difficult customers with ease? Do you long for recognition of your customer service skills? Do you know what it takes to be a customer service professional?

Every business has customers, and employers are seeking to hire, retain, and reward employees who have the skills, the knowledge, and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want customer service professionals.

The A-Z of Service Excellence contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to:

  • Communicate respectfully with people from all walks of life
  • Identify and address your own levels of stress
  • Achieve the customer service job of your dreams
  • Refresh a tired customer service approach
  • Apply these skills in any industry

Whether you are seeking your first customer service role or you’ve been providing customer service for years (or even decades), this audiobook is for you.

©2016 Cate Schreck (P)2020 Cate Schreck
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about The A-Z of Service Excellence

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.