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The Client-Centered Law Firm

How to Succeed in an Experience-Driven World

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The Client-Centered Law Firm

Written by: Jack Newton
Narrated by: Jamie Renell
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About this listen

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today’s law firms.

In The Client-Centered Law Firm, legal technology expert Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren’t opposing ideas. With this approach, they drive each other.

Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

©2020 Jack Newton (P)2020 Jack Newton Law Management & Leadership Business
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Outstanding -- A Seminal Book For The Legal Profes

Incredibly insightful, this book outlines a clear vision and path for modernizing the practice of law, for the benefit of both clients and lawyers. A must read, for anyone working in professional services.

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Plug for Clio

Newton tries to shake up the legal world with its focus on putting clients first, but it ends up feeling more like a plug for Clio, which was a bit disappointing. The advice is pretty much what you'd expect - nothing revolutionary. It might be an okay read if you're new to the field, but if you've been around, you probably won't find much new here.

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