The Customer Excellence Enterprise cover art

The Customer Excellence Enterprise

A Playbook for Creating Customers for Life

Preview

Try for $0.00
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Premium Plus auto-renews for $14.95/mo + applicable taxes after 30 days. Cancel anytime.

The Customer Excellence Enterprise

Written by: Wayne Simmons, Tom DeWitt
Narrated by: Terrence Kidd
Try for $0.00

$14.95 a month after 30 days. Cancel anytime.

Buy Now for $21.92

Buy Now for $21.92

Confirm purchase
Pay using card ending in
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Tax where applicable.
Cancel

About this listen

Businesses need to do more than sell to customers—they need to help them live their best lives. This superior experience is what customers expect and deserve from companies, and it's possible to deliver just that with the framework provided in The Customer Excellence Enterprise: A Playbook for Creating Customers for Life. An enlightening and pragmatic guide, The Customer Excellence Enterprise is for everyone who needs to elevate the customer experience to a fundamental revenue accelerator and value driver.

Outlining the leadership, organizational, operational, and commercial facets essential for sustained success, The Customer Excellence Enterprise is a comprehensive playbook for any company seeking to differentiate deeply from competitors and win preferred positions in the hearts and minds of today's discerning customers.

In this guide, the authors draw on real-world practice and examples from customer experience "outliers"—companies renowned for consistently improving their customers' lives. Listeners will also find practical strategies for building a case for urgency and mobilizing all levels of the enterprise to deliver tangible results; winning methods to build deep emotional connections that lead to lifelong customer relationships; and insights into the habits and ways of working from customer experience industry outliers.

©2025 Simmons & DeWitt (P)2024 Ascent Audio
Marketing & Sales Personal Success Business
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about The Customer Excellence Enterprise

Average Customer Ratings

Reviews - Please select the tabs below to change the source of reviews.