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The Customer Success Economy

Written by: Nick Mehta, Allison Pickens, Maria Martinez - foreword
Narrated by: Chloe Cannon
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Publisher's Summary

If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

  • Shows leaders how their digital implementations will make them more like Amazon
  • Helps you deliver recurring revenue
  • Shows you how to embrace customer retention
  • Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today - making and cultivating happy customers.
©2020 Gainsight, Inc. (P)2020 Gildan Media
Small Business & Entrepreneurship Management & Leadership Marketing & Sales Workplace & Organizational Behaviour Customer Success
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The Best Book for Customer Success!

If you’re a customer success professional this book is a must listen. It’s incredibly helpful no matter the stage of your career. It’s packed with plenty of CS insights.

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