The Customer Success Economy cover art

The Customer Success Economy

Why Every Aspect of Your Business Model Needs a Paradigm Shift

 Preview

Try for $0.00
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Premium Plus auto-renews for $14.95/mo + applicable taxes after 30 days. Cancel anytime.

The Customer Success Economy

Written by: Nick Mehta, Allison Pickens, Maria Martinez - foreword
Narrated by: Chloe Cannon
Try for $0.00

$14.95 a month after 30 days. Cancel anytime.

Buy Now for $27.83

Buy Now for $27.83

Confirm purchase
Pay using card ending in
Switch payment method
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Tax where applicable.
Cancel

About this listen

If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate.

The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.

  • Shows leaders how their digital implementations will make them more like Amazon
  • Helps you deliver recurring revenue
  • Shows you how to embrace customer retention
  • Demonstrates the importance of "churning" less

Get that competitive advantage in the most relevant and important arena today - making and cultivating happy customers.

©2020 Gainsight, Inc. (P)2020 Gildan Media Management & Leadership Marketing & Sales Small Business & Entrepreneurship Workplace & Organizational Behaviour Business Customer Service Project Management Customer Success
activate_Holiday_promo_in_buybox_DT_T2

What listeners say about The Customer Success Economy

Average Customer Ratings
Overall
  • 5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Audible.ca reviews

Amazon Reviews
Sort by:
Filter by:
  • Overall
    5 out of 5 stars
  • Performance
    5 out of 5 stars
  • Story
    5 out of 5 stars
Profile Image for Anonymous User

The Best Book for Customer Success!

If you’re a customer success professional this book is a must listen. It’s incredibly helpful no matter the stage of your career. It’s packed with plenty of CS insights.

Report this

Something went wrong. Please try again in a few minutes.

You voted on this review!

You reported this review!