The Human Customer Experience and the Not-So-Secret Formula
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The Human Customer Experience and the Not-So-Secret Formula
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Narrated by:
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Michael Allen
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Written by:
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Desiree M. Palmer
About this listen
Fact: Customer relationships mirror human relationships.
The Human Customer Experience is a miniature guide that will lead you through understanding the three concepts of customer experience and relationships: duration and choice, relationship correlation, and customer hierarchy of needs. You can use this model to build a customer experience strategy for your company. You will build stronger customer relationships enabling customer loyalty leading to more revenue generation.
In only a short period of time, you can easily listen to this cliff notes version in a single sitting, and then start your journey to improved customer relationships in your organization.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2016 Desiree Murphy Palmer (P)2018 Desiree Murphy Palmer