Seventy-seven-year-old Dorothy Darling has lived in Shelley House longer than any of the other residents, and if you take their word for it, she’s as cantankerous as they come. But Dorothy has her reasons for spying. And none of them require justifying herself to Kat Bennett. Twenty-five-year-old Kat has never known a place where she felt truly at home, and crumbling Shelley House is no different. Her neighbors find her prickly and unapproachable, but beneath her tough exterior, Kat’s plagued by a guilty secret from her past.

Lauren Fox is the bookkeeper for Cold World, a tourist destination that's always a winter wonderland despite being located in humid Orlando, Florida. Sure, it’s ranked way below any of the trademarked amusement parks and maybe foot traffic could be better. But it’s a fun place to work, even if “fun” isn’t exactly Lauren’s middle name.

The Somerville sisters believe in love, but they’ve lost faith it will happen for them. Reggie hasn’t been home since the end of the world’s shortest engagement. When her parents decide to renew their vows, she buffs up her twinkle to help with the Christmas wedding. Unexpectedly, Toby, her first love, is back too, and the spark between them shines as brightly as ever. In the spirit of the season, will they let go of past hurts and greet the New Year together?

When Ava Harrison receives a letter containing an unusual job listing one month after the sudden death of her ex-boyfriend, she thinks she’s being haunted. The listing—a job as a live-in caretaker for a peculiar old man and his cranky cat in Driftwood, Alabama—is the perfect chance to start a new life. A normal life. Ava has always been too fearful to even travel, so no one’s more surprised than she is when she throws caution to the wind and drives to the distant beachside town.

When it comes to relationships, 34-year-old Kate Turner is ready to say "Bah, humbug". The sleepy town of Blexford, England, isn't exactly brimming with prospects, and anyway, Kate's found fulfillment in her career as a designer and in her delicious side job baking for her old friend Matt's neighborhood café. But then her best friend signs her up for a dating agency that promises to help singles find love before the holidays. Twenty-three days until Christmas. Twelve dates with 12 different men. The odds must finally be in her favor...right?

Laid off from her department store job, Carmen has perilously little cash and few options. The prospect of spending Christmas with her perfect sister Sofia, in Sofia’s perfect house with her perfect children and her perfectly ordered yuppie life, does not appeal. Frankly, Sofia doesn’t exactly want her prickly sister Carmen there, either. But Sofia has yet another baby on the way, a mother desperate to see her daughters get along, and a client who needs help revitalizing his shabby old bookshop. So Carmen moves in and takes the job.

It’s the busiest season of the year, and Forest Manor Hotel is quite literally falling apart. So when Izzy and Lucas are given the same shift on the hotel’s front desk, they have no choice but to put their differences aside and see it through. The hotel won't stay afloat beyond Christmas without some sort of miracle. But when Izzy returns a guest’s lost wedding ring, the reward convinces management that this might be the way to fix everything. With four rings still sitting in the lost & found, the race is on for Izzy and Lucas to save their beloved hotel—and their jobs.

Wildly different half sisters Maggie, Simone, and Star have hardly seen one another since their sprightly summers at Rowan Thorp, their eccentric father Augustus’s home. Known for his bustling approach to the knick-knack shop he ran, Augustus was loved by all and known by none, not even his daughters. Now, years later, the three estranged women are called upon for the reading of Augustus’s will and quickly realize he's orchestrated a series of hoops through which they must jump to unlock their inheritance.

Perla Wultz lives with her husband, Grant, and their precious daughter, Sophie, in a gated Pasadena community. Affluent, sociable, and accomplished, Perla plays the part of loving wife and mother to perfection. It seems an ideal life, if not for a decades-old crime that has become Perla’s dark and consuming secret obsession. Twenty-three years ago, Leewood Folcrum confessed to murdering two young girls during a birthday party. Though he’s been condemned to a life sentence, his crime is not forgotten.

A wedding planner left at the altar? Yeah, the irony isn't lost on Carolina Santos, either. But despite that embarrassing blip from her past, Lina's offered an opportunity that could change her life. There's just one hitch...she has to collaborate with the best (make that worst) man from her own failed nuptials. Marketing expert Max Hartley is determined to make his mark with a coveted hotel client looking to expand its brand. Then he learns he'll be working with his brother's whip-smart, stunning - absolutely off-limits - ex-fiancée.