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The Power of Positive Confrontation

Written by: Barbara Pachter, Susan Magee
Narrated by: Barbara Pachter, Susan Magee
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Publisher's Summary

When slighted, misunderstood, cut-in-front-of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, shout and pound their fists. They often miss the most positive, effective alternative of all: confronting positively.

Now, for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations, there is The Power of Positive Confrontation. This practical, step-by-step guide will not only improve your ability to confront others, but will also help you to live a more conflict-free life.
©2000 Barbara Pachter & Susan Magee (P)2009 Gildan Media Corp
Communication & Social Skills Conflict Management Personal Finance Personal Success Workplace & Organizational Behaviour
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Narration is very flawed

While it has some sensible advice, I found it wasn't enough. The main problem is the narration. It would have benefited if an expert narrator was hired. Instead, the author reads the script without much passion. You can hear her breathing & swallowing when she paused, which proved to be very distracting. Overall, it's not much helpful.

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