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The Southwest Airlines Way

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The Southwest Airlines Way

Written by: Jody Hoffer Gittell
Narrated by: Anna Fields
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About this listen

Management lessons from the world's most profitable airline.

"If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book." (James L. Heskett, Baker Foundation professor, Harvard Business School and coauthor of The Value-Profit Chain)

Fortune magazine calls Southwest Airlines "the most successful airline in history". With a market value greater than the rest of the US airline industry combined, Southwest Airlines is an amazing company with amazing management practices. Drawing on extensive research and interviews with frontline Southwest employees, managers, and senior executives­­, The Southwest Airlines Way explains how Southwest's relationship-based performance principles can be adopted by managers in any industry, with dramatic results.

Full of frontline tales of Southwest's innovative management style, this compelling book explains how Southwest's relentless focus on high-performance relationships and its people-management practices have been the key to its unparalleled success in the airline industry. It reveals how any organization willing to invest the time and effort can learn from Southwest's management style by creating shared goals, shared knowledge, and mutual respect among management, employees, and suppliers. This is the secret of how Southwest consistently outperforms its competitors in the high-pressure, time-sensitive airline industry.

Please note: This is an historical recording. The audio quality represents the technology of the time when it was produced.

©2003 The McGraw-Hill Companies, Inc. (P)2005 McGraw Hill-Ascent Audio
Management & Leadership Small Business & Entrepreneurship Business Employment Transportation Aviation
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Issues with audio

After Chapter 26, it goes static midway through the chapter and then if you skip to chapter 27 the audio says chapter 13.

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chapter 23 onwards is just static

was listening to it while driving and almost got in an accident cause of the sudden static sounds

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