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What the Actual Fuss

Why the CX Buzzword Is Relentlessly Haunting You

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What the Actual Fuss

Written by: Bibi Sofowote
Narrated by: Bibi Sofowote
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About this listen

In What the Actual Fuss: Why the CX Buzzword Is Relentlessly Haunting You, Bibi Sofowote brings his extensive experience to bear as he tackles the growing frenzy around Customer Experience. This book cuts through the fluff and explores why the term "CX" has become a relentless buzzword, often overused without real substance.

With a mix of humor, critical insights, and a no-nonsense approach, Bibi calls attention to what truly makes or breaks customer relationships. This isn’t just another CX guide — it’s an eye-opener that dares listeners to rethink the way they view customer interactions and the importance of genuine value in service. Through the book, Bibi invites listeners to understand the hype, confront the challenges, and, most importantly, redefine what Customer Experience should truly mean.

©2024 Bibi Sofowote (P)2024 Bibi Sofowote Marketing & Sales Personal Success Small Business & Entrepreneurship

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Had a great time writing and narrating this

I am the writer and narrator of this book/audiobook, so obviously, I am as far from an objective reviewer as you can get. 😆

I will say though, it was truly a wonderful time making this book, and I certainly hope that sense of enjoyment spills through to you as you listen!

Thanks for taking the time!

Bibi S.

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