• #31 Run a digital skill-matching check

  • Feb 14 2024
  • Length: 16 mins
  • Podcast

#31 Run a digital skill-matching check

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  • Summary

  • Chances are your customer service team delivers over digital channels, but conversational expectations are ever-changing. So how do you cope with them and the rise of Gen AI? Paolo Fabrizio explains whats digital skill-matching checks are and why you'd better run them on a regular basis. Read full article >>
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