• #32 Is your customer team dehumanized?

  • Mar 13 2024
  • Length: 12 mins
  • Podcast

#32 Is your customer team dehumanized?

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  • Summary

  • "When customers read our responses they experience more empathy with our chatbot than with our human agents!" It may seem a paradox, but it's exactly what some managers are complaining about these days. Paolo Fabrizio deep dives on this topic in this episode.
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