In this episode of Behind the Growth, host Imran Mian sits down with Anna Hannem, VP of Data and AI Risk at Scotiabank. Anna takes us through her impressive career journey, starting from her early days as a customer service representative and transitioning into project management and data governance roles. She delves into how her unique background in behavioural psychology and project management has been pivotal to her success, especially in building and leading high-performance teams.

Anna sheds light on the complexities of data governance and AI risk management within the banking sector. She provides insight into how Scotiabank is tackling challenges related to data quality, data management, and the ethical use of AI. Throughout the conversation, Anna emphasises the critical importance of transparency, explainability, and regulatory compliance to protect both customer data and the bank’s operations.

The discussion also explores Anna’s approach to continuous learning and professional development. She underscores the value of effective communication and collaboration across teams as key strategies for addressing the intricate challenges posed by data and AI risk. Anna’s insights offer a clear and engaging perspective on how Scotiabank is at the forefront of data and AI risk management.

Anna shared insights on:

- Ensuring data quality & management
- Transparency in AI risk-management
- How to build & maintain high-performance teams
- The role of ethical AI in protecting customer data
- Regulatory compliance in the banking industry

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