Behind the Review

Auteur(s): Entrepreneur Media Inc.
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  • Résumé

  • It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, florists, salon owners, fitness entrepreneurs, and more share how they create unique customer experiences that generate reviews and offer real-life lessons that business owners in any industry can apply to their own operations.
    Entrepreneur Media, Inc
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Gestion et leadership Économie
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Épisodes
  • Yelp’s Trend Tracker - Harnessing Customer Insights to Grow Your Business

    Yelp’s Trend Tracker - Harnessing Customer Insights to Grow Your Business
    Feb 6 2025
    Host Emily Washcovick sits down with Yelp's Trend Expert, Tara Lewis, to explore the power of Yelp's trend data. Discover how Yelp identifies emerging trends and how businesses can leverage these insights to connect with their communities and enhance their offerings. From the rise of mushroom-infused beverages to the evolution of croissant trends, Tara shares fascinating stories and practical advice for business owners. Tune in to learn how to stay authentic while embracing trends that resonate with your brand. Yelp Trend Tracker More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    34 min
  • From Crickets to Connections: Cali BBQ Media’s Journey of Digital Engagement

    From Crickets to Connections: Cali BBQ Media’s Journey of Digital Engagement
    Jan 30 2025
    Former guest Shawn Walchef returns to discuss all things digital hospitality. From his BBQ business’s journey launching in 2008, and growing to a multi-location restaurant, to his experience creating and growing a media business. Learn his tricks of the trade when it comes to great storytelling, the importance of being digital-first, and the power of persistence. Learn how to overcome your fear of social media and online engagement - leveraging free platforms for your business growth. Cali BBQ Media Theme Music by Ali Schwartz and Meserole Sound
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    37 min
  • Millers All Day: Leading the Way in Hospitality and Culture

    Millers All Day: Leading the Way in Hospitality and Culture
    Jan 23 2025
    Millers All Day is an all-day brunch spot in Charleston, South Carolina, committed to eliminating toxic work culture in the restaurant industry. Owned by Nate Thurston, this popular destination is celebrated for its farm-to-table ingredients and iconic dishes like biscuits and grits. Yelp elite reviewer Dave B. shares how the restaurant's glowing reviews and authentic Charleston hospitality made his visit memorable. Miller's All Day More about the episode Theme Music by Ali Schwartz and Meserole Sound
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    32 min

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