Brainstorm 911 - The Podcast

Written by: Dan L. Lewis Ed.D ENP
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  • Summary

  • Approximately 100,000 public safety communicators go to work each day. They answer millions of 9-1-1 calls, dispatch first responders, handle administrative calls, and document information in the background, often going unnoticed and underappreciated. This podcast explores the work of these frontline heroes and offers insights into the industry. Part training, part venting, and always from the heart, episodes will dive into topics of interest to those working in the industry, review research on various related topics, and present observations of the host, guests, and listeners.
    Dan L. Lewis, Ed.D, ENP
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Economics Management & Leadership
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Episodes
  • 5: Customer Service in the 9-1-1 Center. Identify your Customers

    5: Customer Service in the 9-1-1 Center. Identify your Customers
    Aug 20 2022

    This episode helps identify some of the customers that we come into contact with every day in the 9-1-1 Center. Moral of the story: Everyone is your customer, service depends on how you react and interact with them.

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    13 mins
  • 4: Customer Service in the 9-1-1 Center Part 1

    4: Customer Service in the 9-1-1 Center Part 1
    Jul 8 2022

    Customer Service is important in every part of answering, process, and responding to emergency calls. This three part podcast series will touch on several aspects of customer service, including first impressions, identifying our customers, and setting a high bar for our own level of service and responsibility. In this episode, I ask for your ideas, you can send me an email at info@brainstorm911.com or go to my main podcast page, https://anchor.fm/dan-l-lewis and leave me a voice message if you register for an account. Thanks for taking the time to listen and have a great day

    References:

    Evenson, R. (2011). Customer service management training 101: quick and easy techniques that get great results. Amazon.

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    12 mins
  • Pride-Cast

    Pride-Cast
    Jul 2 2022

    June is Over, but your LGBT Co-Workers are still sitting beside you. Make sure they feel like part of the team.

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    2 mins

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