• Customer Experience Patterns Podcast

  • Written by: Sam Stern
  • Podcast

Customer Experience Patterns Podcast

Written by: Sam Stern
Listen for free

  • Summary

  • Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.


    The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Sam Stern
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Economics Management & Leadership Marketing & Sales Personal Success Small Business & Entrepreneurship
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Episodes
  • With Deceptive Patterns The Entropy Is Coming From Inside The Building

    With Deceptive Patterns The Entropy Is Coming From Inside The Building
    Feb 13 2025

    Harry Brignull - The Deceptive Patterns guru


    Deceptive Patterns the book - buy this book. Read it & use it as a jumping off point to start auditing your experience for Deceptive Patterns.


    Connect with Sam on LinkedIn - I share customer expeirence content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each full-length episode of the podcast.


    My LinkedIn Learning courses: How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    8 mins
  • Which Parts Of Your CX Need AI?

    Which Parts Of Your CX Need AI?
    Feb 6 2025


    How to leverage design and CX skillsets and methodologies to spot the best opportunities for integrating AI and GenAI into your experiences.


    Andrew McInnes on LinkedIn.


    Connect with Sam on LinkedIn - I share customer expeirence content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each full-length episode of the podcast.


    My LinkedIn Learning courses: How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    20 mins
  • It's (almost) never to late to intervene with customers who have negative emotions

    It's (almost) never to late to intervene with customers who have negative emotions
    Jan 30 2025

    This episode is inspired by research and writing I've done on memories and negative emotions. For more on this topic, check out my LinkedIn learning course linked below about how to create great customer experiences.


    Connect with Sam on LinkedIn - I share customer expeirence content multiple times a week, and love hearing from listeners with questions or ideas for topics.


    Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each full-length episode of the podcast.


    My LinkedIn Learning courses: How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.


    Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.


    Hosted on Acast. See acast.com/privacy for more information.
    Show more Show less
    8 mins

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