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In the latest episode of Exchanges with Hitachi Solutions, host Matt Volke dives into the whirlwind of recent AI developments alongside esteemed guests Dr. Michael Green, Director of Product Management at Hitachi Solutions, and Dave Horstein, Senior Director of Advisory at Hitachi Solutions. This episode aims to bring clarity and calm to the current AI market turbulence, focusing on the broader implications of rapid innovations and how businesses can strategically adapt.

Dr. Green and Mr. Horstein address the dramatic market reactions following the release of DeepSeek, an AI model that has outperformed its proprietary counterparts. They discuss the emotional market swings and highlight the potential for increased AI adoption, driven by the open-source model's ability to democratize access to advanced technology. Despite initial panic, they assure listeners that the AI infrastructure's demand will persist, with open-source development spurring innovation cycles and enhancing the value AI brings to organizations.

Key insights from the episode include:

• Understanding Market Reactions: The guests dissect the knee-jerk responses to recent AI advancements, emphasizing the importance of viewing them within a broader strategic context.
• Open Source and Innovation: As AI models become more accessible, open-source contributions are expected to accelerate innovation, reducing development cycles and increasing competitive opportunities for businesses.
• Strategic AI Adoption: With the rise of compact reasoning models, AI is becoming more affordable and easier to integrate into business and consumer applications. Organizations are encouraged to proactively incorporate AI into their strategic planning to remain competitive.

Stay connected with us for more insights into the evolving world of AI and technology. You can find all our episodes on your favorite podcast platforms or at hitachisolutions.com.

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Join Advisory Host Dave Horstein with Change Management Expert Ian Park as they unpack AI prioritization for leaders everywhere in every org. This one's got something in here for YOU.

Listen to this episode and take away tools and tips to action for your AI initiatives and to reach better outcomes for your enterprise:

• AI and Human Element: Dave and Ian unpack the importance of considering the human element in AI implementation, emphasizing communication, sponsorship, and change management.
• AI Maturity Stages: The five stages of AI maturity, from exploring AI capabilities to implementing advanced use cases, help organizations navigate these stages.
• Defining Vision and Benefits: Many organizations are in the defining stage of AI adoption, where they need to establish a clear vision and communicate the benefits to employees.
• Governance and Risk: Embrace governance from the word GO in AI implementations to mitigate risks and ensure proper use of the technology.
• Upskilling and Reskilling: Understanding the need for upskilling and reskilling employees to work alongside AI, rather than replacing them, and how to address employee concerns.
• Value and Automation: AI can change the perception of employee value within an organization and how to approach employees who are concerned about their value.
• Leader Communication: How to communicate AI adoption to their teams, even if they are uncertain about the technology's implementation.
• Transparency and Openness: Transparency and open communication are paramount with employees about AI adoption to build trust and address concerns.
• Tools and Tips: How to get started with Microsoft's Viva offerings, sentiment surveys, and skills GPT for employee development.

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Unpacking the 5 Stages of AI Maturity with Hitachi Solutions

In this episode of "Exchanges with Hitachi Solutions," host Dave Horstein explores the journey of AI value creation with guests Ryan Caputo and Chris Bennett. The discussion revolves around how companies can embed AI into their operations to achieve tangible results such as revenue generation, cost optimization, and innovation. They emphasize the importance of organizational readiness and a phased approach to AI maturity.

Ryan and Chris explain that every organization is at a different stage in their AI journey, and it’s crucial to understand where they currently stand to effectively move forward. They highlight Microsoft’s AI maturity study, which outlines five key stages: Exploring, Planning, Implementing, Scaling, and Realizing. Each stage has its own set of priorities and challenges, and the goal is to progress through these stages to achieve significant value.

A critical takeaway from the discussion is the importance of having a strong leadership vision and support. This is identified as the strongest driver of success in AI adoption. Additionally, they stress that having a solid technical foundation is essential for scaling AI solutions and realizing their full potential.

The episode provides valuable insights into how organizations can strategically approach AI implementation, ensuring both business and technical readiness to unlock substantial value.

For more information and to access the Microsoft AI maturity study, visit global.hitachi-solutions.com.

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Hear from the Hitachi Solutions Team on All Things AI

CES is the world’s largest electronic exhibition in the world. And the number one topic on everyone’s mind is AI.

In the acres upon acres of technology – from robotic coffee makers and vans with built-in helicopters, to the latest solar solutions and video games – the topic of AI is inescapable.

AI is everywhere you turn in this massive event, including at the Hitachi booth at 8317 in the North Hall of the Las Vegas Convention Center, where our team of data and AI experts are on hand, showcasing the latest in data, AI, and Microsoft technology.

Two members of that team, by Sr. Technical Product Manager Dr. Michael Green and Stuart Morris, Director of Research and Development, took the time in our Exchanges podcast to share what they’re hearing on the exhibition floor, and how Hitachi Solutions is solving them with the latest technology.

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In this episode of Exchanges, host Hannah Story joins guests Jonathan Yundt, Industry Director, Healthcare & Insurance at Hitachi Solutions, and Andrew Montgomery, Director, Business Applications at Microsoft, as they discuss the transformation occurring in the contact center.

In this episode, you’ll hear from Jonathan and Andrew as they discuss:

• The agentic experience and why it’s a buzzword for 2025
• How Microsoft Copilot is empowering agents and benefiting customers
• Why it’s important to make sure you don’t ignore AI in your contact center

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In this episode of Exchanges with Hitachi Solutions, host Laurel Greszler dives into the newly launched Databricks MVP program and its significance for Hitachi Solutions' customers. Hear from Hitachi Solutions Sr. Technical Product Manager Dr. Michael Green, a recent Databricks MVP, and Databricks experts Jeff Lipkowitz and Alex Baur as they discuss how the MVP program recognizes top talent and fosters innovation, helping companies like yours leverage cutting-edge data technology for maximum impact. Tune in to discover how this elite program is driving business success and hear real-world examples of transformative results.

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Today's episode is an encore presentation.

In this special edition of Exchanges, Marketing Manager Laurel Greszler turns the tables on regular host Dave Horstein, Advisor Senior Director, to uncover valuable insights for business leaders navigating digital transformation.

Key takeaways for decision makers:

1. People-first approach: Learn how placing your team at the center of technology initiatives can drive success and adoption.
2. Data-driven prioritization: Discover why aligning technology investments with business goals leads to superior outcomes.
3. Strategic problem-solving: Gain actionable strategies for identifying and addressing critical business challenges through innovative tech solutions.
4. Expert perspective: Benefit from the experience of seasoned advisors who have guided numerous organizations through successful transformations.

Don't miss this opportunity to gain a competitive edge in your digital transformation journey. Tune in to Exchanges and equip yourself with the knowledge to lead your organization confidently into the future.

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The rapid integration of AI systems into our daily lives brings both immense potential and significant security challenges. While we're not yet facing full-scale "AI wars," as we lightly tread through on this cast for spooky Halloween timeliness, the threats posed by AI are increasingly sophisticated and asymmetrical.

Join our host Dave Horstein with Cyber Expert Michael Steel as we talk about the evolving landscape of security in the era of AI.

What we discuss:

• Key Security Concerns Today
• Microsoft's AI Security Initiatives
• Governance
• Copilot for Security
• How to beef up threat intelligence

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