Donna Weber is the world’s leading expert in customer onboarding and value realization.For more than two decades, she’s helped high-growth startups and established enterprises transform new and existing customers into loyal champions. As a recognized thought leader, influencer, strategist, advisor, author, and speaker Donna gets to the heart of CustomerSuccess. She is passionate about helping customers reach their goals because when your customers win, you win. It's that simple. High growth companies hire Donna to increase customer retention and lifetime value, decrease time to customer first value, reduce implementation time and costs, boost product adoption and usage, and scale Customer Success organizations. Prior to founding her boutique consulting firm in 2016, Donna worked at several startups, where she built Customer Success and Customer Education programs and organizations from scratch. Her award-winning book is Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions. Donna lives in the San Francisco Bay Area, California, with her husband. When she’s not orchestrating customer onboarding, you will find Donna outside, hiking or cycling the hills of the San Francisco Bay Area or kayaking the waters of California and beyond. Donna is a graduate of the University of California at San Diego.

Bob London is a customer discovery and listening expert who teaches companies how to have more strategic and revealing customer conversations that drive engagement, insights and revenue. Over the course of conducting more than 2,700 customer discovery conversations with B2B decision-makers, Bob developed a series of bold, disruptive questions and deep listening techniques - called the Radically Authentic Discovery Method(TM) - that get customers and prospects to open up about what’s most important TO THEM. Bob was named in both 2022 and 2023 as a Top 25 Customer Success Influencer by SuccessCoaching. He is also an Entrepreneur in Residence at the University of Maryland’s Dingman Center for Entrepreneurship; a board member of Mindshare, one of the country’s leading organizations for tech CEOs and founders; and an active member of Gain Grow Retain, a leading customer success community. Bob is a regular and passionate writer and speaker on the topic of listening to customers, and his work and writing have been featured in the Wall Street Journal, The Washington Post, Forbes, the Miami Herald, USA Today, Inc. Magazine and The Washington Business Journal. www.boblondon.co www.linkedin.com/in/boblondon

Julie Persofsky, CEO/Founder of Achieve Exponential Growth, is a revenue strategist that helps companies understand and simplify their Go-To-Market strategy in order to grow more effectively. With decades of experience as an executive and consultant in high-growth startups and scale-ups, Julie employs a data-driven, innovative approach to driving revenue growth. Drawing on her deep expertise in customer success and customer-led growth, Julie adeptly navigates the convergence of pivotal GTM components: Customer Success, Sales, and Marketing. Julie has written papers on Customer Success as a Profit Center and Beyond NPS - how you should actually be measuring Customer Success. achieveexponentialgrowth.com email: julie@jpercorp.com linkedin: linkedin.com/in/julieper/

Sabina M. Pons is a distinguished management consultant, fractional Chief Customer Officer (CCO), and tech industry thought leader renowned for her prowess in driving revenue protection and growth. With a focus on B2B and B2B2C SaaS software companies, Sabina specializes in crafting scalable growth and metrics-driven customer programs spanning the entire customer journey – from onboarding to adoption, renewals, and advocacy.
Drawing from her extensive experience as a former tech executive, Sabina has played pivotal roles in scaling companies from $14M to over $100MM and beyond. As Managing Director at Growth Molecules™, an esteemed international tech consulting firm, she is dedicated to partnering with companies to fortify their revenue streams.
In addition to her consultancy work, Sabina is deeply involved in mentorship programs and sits on several boards, leveraging her expertise to nurture talent and drive industry innovation. She is also the Co-Founder of SoCalCX, a dynamic community fostering collaboration among go-to-market leaders to deliver exceptional customer experiences.
Sabina's academic background includes a Masters in Leadership, Communication & Organizational Behavior from Gonzaga University and a Bachelor's in Public Relations from the University of Southern California. She is also the author of "Pressing on as a Tech Mom," a timely book aimed at empowering working mothers in the tech industry.
Outside of her professional pursuits, Sabina is a practitioner of Taekwondo and cherishes quality time spent with her husband and two young children.

With 15+ years of dedicated experience in the healthcare industry, Amber Monroe stands out as a strategic senior leader who has successfully guided Customer Success teams through various stages of growth. She has owned and led critical aspects of the customer journey, including implementation, onboarding, customer success, professional services, and support. Amber's reputation as an industry thought leader in customer success is well-earned, and her unwavering commitment to promoting diversity, equity, inclusion, and belonging (DEIB) within organizations is truly inspiring. With a bachelor’s degree in psychology and a master’s degree in health administration, Amber possesses a unique blend of educational expertise that has profoundly informed her understanding of customer needs and her ability to stay at the forefront of healthcare industry trends. Her exceptional track record is a testament to her ability to build robust customer relationships, drive revenue growth, and consistently embody excellence in all that she does.

Cinthia Silva is a Customer Success leader who has spent the bulk of her career in client-facing roles in finance, events, and the tech space. She is a strong believer in thought leadership initiatives and community-led growth. This has led her to become a board member for CxXchange, Latinos in Success, and CS Middle East. She has also been recognized as one of the Top 25 Customer Success Influencers in 2023 and Top 10 Women Leaders of Customer Success in 2024. Communities that Cinthia supports: https://www.thecxxchange.com/ https://www.latinosinsuccess.com/ https://customer-success.me/

Emilia D’Anzica, MBA, PMP, is the founder and managing director of Growth Molecules,™ a management consulting firm focused on protecting and growing revenue. The company aims to help organizations increase profit while maximizing customer value. Emilia is also on several advisory boards globally and an active contributor to the Forbes Council. She is a part-time Adjunct MBA Marketing Metrics Professor at Saint Mary’s College of California. As an early employee at several successful companies, Emilia has amassed over 25 years of customer experience in customer leadership roles, including as Chief Customer Officer. Emilia holds a BA from the University of British Columbia and an MBA with Honors from Saint Mary’s College of California. She is PMP and Scrum-certified. Emilia resides with her three children and partner in the San Francisco Bay Area, California. Her first book is Pressing ON As A Tech Mom: How Tech Industry Mothers Set Goals, Define Boundaries, & Raise The Bar for Success. a. Newsletter: https://growthmolecules-8012674.hs-si... b. Company LinkedIn Page: https://www.linkedin.com/company/grow... c. YouTube Page: / @growthmolecules d. Company Page: GrowthMolecules.com