In this episode, Frederik Mueller sits down with Nick Soman, Co-Founder and CEO of Decent, who’s on a mission to shake up health insurance with direct primary care. Nick shares the highs and lows of building a business to make healthcare more affordable, from regulatory hurdles to reinventing Decent’s model for small businesses. He dives into the power of a lean, tech-driven team, clear communication with international partners, and why resilience and innovation are essential for transforming healthcare.

TIMESTAMPS:

(00:00) Intro & Nick’s Background

(03:43) Evolution & Mission of Decent

(08:45) Adapting to Operational Shifts

(11:03) The Impact of Direct Primary Care

(12:54) Facing Setbacks and Strategic Pivots

(16:07) Rebuilding with a Smaller Team

(20:38) Leveraging Global Talent AI

(24:02) Challenges & Opportunities in Healthcare Jobs

(25:40) Global Perspectives: Lessons from the Philippines

(29:51) Effective Communication and Documentation

(35:14) Leadership within Async Culture & Remote Work

(41:01) Metrics and Goals: Measuring Success

(44:16) Embracing AI: Disrupt Yourself

(45:44) The Rising Cost of Healthcare

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🌐 Learn more about Decent & Nick Soman:

Decent’s Website and LinkedIn

Nick Soman's LinkedIn and Twitter

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For partnership opportunities, contact us at: healthcareopswave@thirdway.health

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Healthcare Ops Wave (HOW) dives deep into the humans behind health care operations. Learn from the best operators about growing business, streamlining operations, scaling up practices, and serving millions of patients. Brought to you by Third Way Health, subscribe for more!