We're back in the Inner Sanctum with Casey, the owner of Maverick Hair and Art on the Gold Coast. Casey shares her journey of taking over the business she had worked in and changing from stylist to owner.

In 2021, the COVID-19 pandemic brought challenges for the new business owner. Maverick is located on the Queensland and New South Wales border which meant many of Casey's staff and clients were stuck on either side. We discussed her collaboration with a salon across the border to sustain their businesses.

Casey talks about delegation's importance, team dynamics, and flexible management style. The episode also delves into the logistics and challenges of hiring, training staff, and running a unique salon that incorporates art.

Additionally, Casey shares her personal journey undergoing IVF treatments while maintaining open communication with her team. We wrap things up with insights into managing stress, embracing change, and the importance of community over competition.


00:00 Episode Summary

02:45 Introducing Casey

04:08 COVID-19 and Border Shutdowns

07:36 Collaborating with Other Salons

09:30 Transitioning from Stylist to Owner

11:45 Staff Dynamics and Business Model

19:53 Balancing Work and Personal Life

27:55 Returning from Holiday: Addressing Team Issues

28:28 The Importance of a Manager in a Salon

29:01 Handling Customer Complaints and Reviews

30:16 Delegating Tasks to the Team

34:16 Financial Structures and Employment Models

36:27 Advice for New Salon Owners

38:59 The Rollercoaster of Business Ownership

45:59 Starting a Podcast: Real Talk with Paige and Casey

49:22 The Journey of IVF and Business Balance

56:13 Conclusion and Final Thoughts

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