• Podcast 140 Take Control- How You Can Stop Drifting and Lead Your Contact Center with Purpose

  • Jan 15 2025
  • Length: 20 mins
  • Podcast

Podcast 140 Take Control- How You Can Stop Drifting and Lead Your Contact Center with Purpose

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  • Summary

  • Is your contact center drifting? Is your career drifting? Are your teams losing direction, your strategies becoming stale, or your performance plateauing? Drift can sneak in and wreak havoc on your career, your team, and your customer experience. As contact center leaders, drift can show up in many ways: disengaged employees, unaddressed inefficiencies, and missed opportunities for growth. With shifting priorities—new technologies, evolving customer expectations, and the constant challenge of engagement—staying on course requires focus. Without it, you risk letting drift derail your goals and outcomes. 1. Discover how to assess and stop drift in your contact center relationships with employees, peers, and leadership. 2. Learn how to build momentum in your skills and knowledge to stay competitive in the rapidly evolving contact center industry. 3. Uncover actionable strategies to turn your career dreams into structured plans that deliver results.
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