In this episode of Potty Talk, Richard reveals the secrets that turns calls into booked jobs—every single time. The key to winning on the phone isn’t just luck—it’s about having a proven process that puts you in control, books the job for today, and delivers a top-notch customer experience. Richard shares why controlling the call is crucial, how booking for the same day boosts your close rate, and why hiring the right Customer Service Representative (CSR) can make or break your success. 💥 Grab My Proven Phone Script 💥 Stop losing calls and start converting them into paying customers! Grab my Proven Phone Script that shows you exactly what to say to get more YES’s and fill your schedule. 💥 Download it now: http://milliondollarplumber.com/phonescript LEARN MORE and CONNECT with us: ◆ Website: www.milliondollarplumber.com ◆ Facebook: https://www.facebook.com/milliondollarplumber ◆ Instagram: https://www.instagram.com/themilliondollarplumber/ ◆ YouTube: https://www.youtube.com/milliondollarplumber

In this episode of Potty Talk, Richard breaks down exactly what you need to do when hiring for your plumbing business to avoid costly mistakes and build a winning team. The hiring process isn’t just about finding someone to fill a spot—it’s about bringing on the right people who fit your company culture and help you grow. Whether you’re hiring your first team member or expanding your crew, these actionable tips will help you make smart, strategic hires every time

💥 Grab My Hiring Checklist 💥Get the exact hiring checklist I used in my own business to find rockstar team members! Download it here👉 http://milliondollarplumber.com/hiringchecklist

In this episode of Potty Talk, we’re diving into the essential strategies for building loyalty and trust with your clients—the foundation of a successful plumbing business. Richard shares real-world tips on how to foster relationships that not only bring in repeat business but also turn your customers into raving fans who recommend you to others. If you want to build a solid reputation that stands out in your market, this episode is for you!