Dive into all things Healthcare Systems Process Improvement Conference 2025 with Ali Anderson and Aaron Kanne. Discover the incredible sessions, keynotes, and networking opportunities awaiting you at this year’s premier healthcare engineering event. From first-time attendees to seasoned professionals, this episode breaks down what makes HSPI special, including exclusive workshops, thought-provoking presentations, and insights from industry leaders. If you’re passionate about improving healthcare outcomes and processes, this is the episode for you!

Don’t miss out on HSPI 2025 — Feb. 19-21 at Crowne Plaza Atlanta Perimeter at Ravinia. Visit iise.org/HSPI for more information and to register.

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This week, we’re talking with Avi Fishman, a Lean Master Black Belt and Six Sigma Black Belt with extensive experience in healthcare systems process improvement who — at the time we recorded our interview — recently found himself looking for his next job. We talked with him about his career path from an NYPD officer to health care administrator, his approach to leveraging his professional network, and his advice for all on remaining “resume ready.”

This episode also marks the 200th published episode of “Problem Solved.” Since we launched in May 2019, we have talked with professionals, students, authors, and business leaders in the fields of industrial and systems engineering, healthcare systems, and ergonomics as well as the numerous industries and academia in-between. We’re grateful for the wisdom and insights of our guests, and we’re especially thankful to our listeners — spanning the globe across more than 125 countries. We’re planning to return with new episodes of “Problem Solved” as well as our new Q&A series “ExpertISE” in 2025.

In this week’s episode, Chris Tonn*, director of outreach and networking for IISE’s Modeling and Simulation Division, sits down with Jarrod Thome.

Jarrod is an Operations Manager in McDonald’s Global Operations Strategy & Standards department, where he uses his expertise in simulation modeling to tackle big questions for one of the world’s most recognized brands. With a career spanning roles at the United States Postal Service and Spirit Aerosystems, Jarrod has developed and implemented simulation models across diverse industries, including aircraft manufacturing and logistics.

In this conversation, Jarrod shares how simulation modeling drives innovation at McDonald’s, from understanding customer behavior to optimizing global operations. He also offers insights into lessons learned throughout his career and the future of modeling in both manufacturing and service industries.

*(When he's not podcasting for IISE, Chris Tonn is a simulation engineer for Spirit AeroSystems Inc. in the Manufacturing Integration Technology, Future Factory Team.)

James Swisher, IISE's Director of Continuing Education, returns to ExpertISE this week to offer his insights on the following question: "What role does ethics play in ISE and how are students prepared to handle ethical dilemmas in the field?"

This week on ExpertISE — Javier Masini, industrial engineer with Value Management Strategies Inc. and an IISE instructor, answers the following question: "Can ISE principles be applied to non-manufacturing sectors?"

James Swisher, IISE's Director of Continuing Education, returns to ExpertISE this week to offer his insights on the following question: "How can students gain practical experience or internships in the industrial and systems engineering field while still in school?"

Eric Hassen, president of the Applied Ergonomics Society, and Martha Parker, AES board member and Project Manager for the Texas A&M Center for Worker Health, discuss how to develop ergo programs to improve worker safety, remote work challenges for ergonomists and the benefits of belonging to the society.

In this episode of "ExpertISE," author, certified Lean Six Sigma master black belt, and continuous improvement expert Tina Agustiady answers: "How important are group projects and teamwork in the ISE profession?"