In this extended episode, we sit down with Emma McKernin, the Service Coordinator at Family Mediation NI, to explore the essential work the organisation does in supporting families through challenging transitions after parental separation. Emma delves into the day-to-day operations of the service, offering listeners an inside look at the "nuts and bolts" of how mediation works on the ground. From handling initial inquiries to explaining the mediation process, she shares her insights on the impact of mediation in resolving conflicts and encouraging healthier relationships within separated families.