• The Agile and Rapid Response

  • Sep 1 2020
  • Length: 37 mins
  • Podcast

The Agile and Rapid Response

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  • Summary

  • A discussion about the early stages of the coronavirus pandemic and how companies had to rapidly respond, pivoting to home working, managing staff, keeping customers served, and managing massive changes in technology requirements in weeks instead of months or years.

    Hosted by Dr Steve Nuttall, Director at Fifth Quadrant and Mat Wells, Solutions Consultant at Verizon.

    This weeks guests include Gordon Littley and Chris Luxford. Gordon is Verizon's Global Leader of CX Practice. Chris is a Change Agent and Senior Consultant for the Aspire Group.

    Together we talk about the 7 stages of the COVID-19 pandemic, where we are at now and the next stages we are likely to move through.

    This is the first in a series of discussions with business leaders about the customer experience of the future, providing valuable insights and tips to help businesses navigate their way through the current pandemic with speed and agility and deliver a great experience to both their customers and their employees.

    Relevant links.
    CX Maturity Report
    The 7 Stages of a Pandemic
    Return to Business as Usual
    Rethinking Business Continuity
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