In this episode, I'm looking at a very, very simple query I put to Google's Gemini regarding my email inbox. Oh dear.

Hold the Agentic AI Revolution for a few minutes.

In this episode, I'm sitting down with Kit Cox, Founder & CTO of Enate, exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's workflow automation platform.

We discuss the evolution of Enate, its applications in service delivery, and real-world use cases, particularly in the B2B sector.

Kit explains how Enate helps organizations operationalize AI, improve customer experiences, and drive business growth. Our conversation highlights the importance of sentiment analysis and the need for organizations to adapt to new technologies to remain competitive.

Chapters

• 00:00 Introduction to Conversational AI and Innate AI
• 00:09 Kit's Journey: From Coding to AI Solutions
• 04:01 Understanding Innate AI's Workflow Platform
• 08:08 Real-World Applications: Case Study of TMF
• 12:16 The Role of AI in Service Delivery
• 15:57 Extensibility and Integration of Innate AI
• 16:00 Innovative Use Cases and Customer Success Stories
• 24:14 Operationalizing AI in Business
• 26:33 Deployment Strategies for Innate AI

In today's episode, we're meeting ⁠Darren Ford⁠, the Founder and Director of ⁠The CAI Company⁠.

Darren and his team are amongst the most experienced Conversational AI experts around, having driven the strategies and implementations for some of the largest players around.

Our discussion is wide-ranging. We start first with Darren's background and the origin story of ⁠The CAI Company⁠. Then we get into some key use cases, he talks about how consumer acceptance is really changing (for the positive) and he highlights some of the key requirements for any successful implementation -- namely, executive sponsorship and commitment, data-led decision making and the importance of talent development.

Reach out to Darren ⁠at his company website⁠ or ⁠via his LinkedIn Profile⁠.

Chapters

• 00:00 Introduction to Conversational AI and CAI Company
• 02:47 Darren's Background and the Origin of CAI Company
• 04:10 Use Cases and Growth of Conversational AI
• 10:08 Consumer Acceptance and Chatbot Horror Stories
• 12:30 Generative AI and Executive Awareness
• 15:48 Talent Development in Conversational AI
• 18:44 Ethics in Conversational AI
• 20:59 Internal vs External Chatbots
• 23:46 Key Considerations for Executives in Conversational AI

Keywords

Conversational AI, CAI Company, chatbot, generative AI, voice technology, user experience, ethics, talent development, executive awareness, use cases