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In this episode of The Property Management Playbook, we dive into what happens when property managers fail in their duty of care—and the serious consequences that can follow. We explore key legal obligations, what a breach of duty looks like, and real-life cases, including Barbaro v K P Hicks Real Estate PL [2022] VCAT 1062.

Join us as we break down the lessons from these cases and discuss the essential steps every property manager must take to stay compliant, minimise risk, and ensure they are across the legislation. Don’t wait until it’s too late—learn how to protect yourself and your clients before a small mistake turns into a big problem.

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This week, we’re thrilled to welcome a very special guest: Sarah Cincotta, Founder of Rise with Sarah Cincotta and a renowned trainer of property management business development managers.

Join us as we deep dive into an engaging conversation about the critical importance of understanding property management legislation. Sarah shares her expert insights on why mastering the legal side of property management is a game-changer for BDMs and PMs and how it can elevate their performance, reduce risk, and build stronger client relationships.

Whether you’re a seasoned professional or just starting in the property management industry, this episode is packed with practical advice and invaluable takeaways. Don’t miss it!

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In this episode of The Property Management Playbook, we explore the complexities of Section 91ZQ of the Residential Tenancies Act, which addresses the use of rental premises for illegal purposes. Andrew and Robert delve into the legal implications, the steps property managers should take when faced with these situations, and how to handle these notices to vacate effectively. With practical insights and real-world scenarios, this episode provides the knowledge you need to navigate these challenging circumstances while ensuring compliance and protecting your clients’ interests.

As the year comes to a close, we also take a moment to reflect on the highlights of 2024, celebrate the progress made in the property management industry, and share a glimpse of what’s ahead for Castellan Consulting in 2025. Whether you’re a seasoned property manager or just starting out, this episode is packed with valuable takeaways. Don’t miss it!