Workplace bullying is an all-too-common issue in veterinary medicine. Whether it's a toxic team member or an unsupportive leadership structure, dealing with a workplace bully can feel overwhelming. In a recent episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackled a mailbag question from a practice manager struggling with a long-term CSR who is making life miserable for the team. Their discussion sheds light on how to approach, address, and, if necessary, walk away from a toxic work environment. Let's get into this episode!

Master Conflict Management in Your Veterinary Team!

Navigating workplace conflict is tough, but with the right tools, it doesn’t have to be. Conflict Management Essentials for Veterinary Teams is a brand-new CE certificate series from Uncharted Veterinary Conference and VetFolio, designed to help veterinary professionals understand, manage, and resolve conflict effectively. Led by Dr. Andy Roark and Stephanie Goss, this four-part, interactive series dives into key skills like identifying sources of conflict, managing emotions, improving communication, and handling tough conversations with confidence. Whether you're a practice owner, manager, or team member, this program will equip you with real-world strategies to foster a healthier, more collaborative workplace.

Don’t let unresolved conflict hold your team back—start learning today! unchartedvet.com/conflict

Register for the Practice Manager Summit Today!

The Uncharted Veterinary Conference is excited to announce the Practice Manager Summit 2025, a one-day virtual event tailored specifically for veterinary practice managers. Scheduled for February 19, 2025, this summit offers a series of interactive workshops and sessions led by industry experts. Attendees will have the opportunity to enhance their leadership skills, delve into topics such as coaching team members, optimizing costs, and effective financial communication, all while earning continuing education credits. The event also features engaging activities like dance parties and giveaways, ensuring a dynamic and enriching experience. Registration is priced at $149. For more details and to register, please visit the official event page.

https://learn.unchartedvet.com/products/live_events/practice-manager-summit-2025

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive into a common challenge faced by veterinary leaders: handling team concerns when business decisions feel like they prioritize money over patient care. Whether you’re in a corporate-owned or private practice, navigating the balance between financial sustainability and compassionate care is essential. Let’s explore how to address these concerns effectively while keeping your team engaged and motivated.

Uncharted Regional Leader's Summit 2025: Level Up Your Leadership

Regional veterinary leaders—this one's for you! On March 25, 2025, Uncharted Veterinary Conference is bringing you a one-day virtual summit designed to help you tackle the biggest challenges in multi-location leadership.

• Coaching Strategies That Work: Kick off the day with Dr. Andy Roark’s game-changing session on coaching practice managers and medical directors.
• Hands-On Case Studies: Dive into real-world challenges like balancing ops vs. people, hospital accountability, and building collaboration across locations.
• Actionable Solutions & Accountability: Wrap up with goal-setting and change management—and stay connected with your exclusive online community for ongoing support!
• Energy & Connection: Expect networking, engaging discussions, and a virtual experience guided by the one and only Tyler Grogan, CVT.

Master Conflict Resolution and Build Stronger Teams!

Let’s face it—conflict happens. From front-vs-back team dynamics to tense moments in the clinic, disagreements can disrupt the workplace. But with the right tools, they can also be powerful opportunities for growth. That’s where the Conflict Resolution Certificate comes in. This program is designed to help your entire team—managers and staff alike—navigate tough conversations with confidence. Learn how to turn tension into teamwork, strengthen communication, and foster a culture of collaboration in your practice. Uncharted members get exclusive access! Ready to transform conflict into progress?

Learn more and access the program here: www.unchartedvet.com/conflict

Upcoming events: unchartedvet.com/upcoming-events/

All Links: https://linktr.ee/UnchartedVet



Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

Dr. Kerri Anderson, owner of Fillmore Animal Hospital in California, joins Dr. Andy Roark on the Uncharted Podcast to share how AI scribes revolutionized her practice. By implementing ScribbleVet, Dr. Anderson reduced appointment times from 30 to 22 minutes, maintained productivity after losing a veterinarian, and now consistently leaves on time with all her medical records completed. In this episode, Dr. Anderson breaks down her workflow, highlighting how AI scribes allow her to focus on clients and patients instead of administrative tasks. She explains the setup process, her team's adoption of the technology, and how ScribbleVet has helped deliver better patient care while reducing stress. Dr. Anderson also touches on how the platform generates detailed SOAP notes and client communication seamlessly. Let’s get into this episode!

This episode is brought to you ad-free by Scribble Vet!

ScribbleVet AI Scribe (Includes an extended trial offer for Uncharted listeners)

Blog Case Study with Dr. Kerri Anderson

Upcoming events: unchartedvet.com/upcoming-events/

All Links: linktr.ee/UnchartedVet

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag