Send us a text

Revolutionizing Customer Service: Guillermo Salazar's Journey with Iris CX

In this engaging episode of The Wireless Way, we welcome Guillermo Salazar, founder of Iris CX. Guillermo shares his story about how a frustrating experience with a garage door opener led him to create Iris CX, a tele-maintenance solution for property managers. We dive into how Iris CX tackles industry challenges like skilled maintenance shortages and rising costs, while improving customer experience. Guillermo also discusses his background, including co-founding a hockey stick company and his unique trilingual upbringing. Later, we explore his podcast 'Getting to Hell Yes!' focusing on sales strategies in the rental sectors. If you're passionate about technology, problem-solving, and customer service, this episode is a must-watch!

00:00 Welcome and Introduction
00:11 Meet Guillermo Salazar
00:36 The Birth of Iris CX
01:30 Guillermo's Background and Personal Life
01:46 Diving into the Podcast
02:08 Starting the Conversation
03:26 From Consulting to Leadership
04:48 Growing Up in Canada
05:58 The Calgary Stampede and Western Culture
06:56 Trilingual Upbringing
10:06 The Genesis of Iris CX
12:03 Challenges and Market Fit
18:16 AI and Data Analytics in Iris CX
26:48 Remote Troubleshooting and Efficiency
28:13 Friction-Free Customer Experience
28:53 Language Barriers and Multilingual Support
32:38 Single Family Rentals and Maintenance Challenges
34:16 The Power of Actionable Data
37:11 Sales Strategies and Customer-Centric Approaches
37:32 Launching a Podcast to Learn and Share
42:18 Compassionate Selling and Service
50:21 Final Thoughts and Takeaways

Meet Guillermo- https://www.linkedin.com/in/1guillermosalazar/

His podcast- https://podcasts.apple.com/us/podcast/getting-to-hell-yes/id1772602174

RSS- https://rss.com/podcasts/getting-to-hell-yes/

More on IrisCX- https://www.iriscx.com/

Support the show

Check out my website https://thewirelessway.net/ use the contact button to send request and feedback.

Send us a text

Join host Chris Whitaker in another exciting episode of 'The Wireless Way' as he sits down with Rich Brown, the founder of Eagle Content. Dive into Rich's journey from leading top-performing sales teams to launching his own business that fills the gaps in business education. Learn about Rich’s goal-setting workshops, career development programs, and actionable insights to help professionals soar in their careers. Plus, get amazing tips for nailing interviews, and crafting effective career goals. Don't miss this insightful conversation that blends leadership lessons, strategic advice, and personal anecdotes to inspire your professional journey.

00:00 Introduction and Guest Overview

02:58 Rich Brown's Career Journey

05:35 Challenges and Growth in Business

07:18 Starting Eagle Content

15:38 Goal Setting and Career Advice

25:03 Navigating Job Market Challenges

25:46 The Importance of Networking

26:57 Effective Interview Strategies

28:09 Understanding Company Culture

28:32 Evaluating Job Requirements

29:25 Assessing Your Future Manager

32:02 Leadership Advice for Aspiring Leaders

32:54 Sales Management Insights

35:22 The Role of Continuous Training

35:59 The Basics of Effective Coaching

39:22 Upcoming Initiatives and Goals

44:58 Final Thoughts and Contact Information

Learn more- https://eaglecontentllc.com/

Complimentary Interview prep virtual course- https://courses.eaglecontentllc.com/offers/LQZ3kw4Z/checkout?coupon_code=COMMUNITY

Support the show

Check out my website https://thewirelessway.net/ use the contact button to send request and feedback.

Send us a text

Exploring Private Cellular Networks with William Richmond

In this episode of The Wireless Way, host Chris Whitaker discusses the intricacies of the wireless network industry with William Richmond, GM of Cox Communications' private network team. William shares insights from his 15+ years in wireless technology, touching on the evolution and application of private cellular networks, Wi-Fi, and other wireless solutions in various industries. The discussion covers practical use cases, the benefits of blending different wireless technologies, and the innovation brought by the CBRS spectrum. William emphasizes the importance of understanding the 'why' behind technology choices and the role of enterprise in adopting these solutions to enhance efficiency and connectivity in large areas like warehouses, hospitals, and municipal sites.

00:00 Introduction and Guest Welcome
00:32 William Richman's Background and Expertise
02:26 Journey into Wireless Technology
03:28 Innovations in Wireless Solutions
05:53 Practical Applications and Use Cases
13:28 Private Cellular Networks and Industry Trends
18:06 Customer Engagement and Sales Cycle
22:51 Emerging Business Trends in Wireless Technology
23:10 Defining Private Networks: Beyond 5G
24:03 Innovative Wireless Solutions for Municipalities and Campuses
24:47 Challenges and Solutions in Large Area Connectivity
26:17 Real-World Examples: Warehouses and Retail
27:58 Navigating CBRS and Spectrum Allocation
30:53 Agriculture and IoT: The Future of Farming
31:33 Consultative Approach to Connectivity Solutions
36:22 Public Cellular Service in Modern Facilities
42:03 Final Thoughts and Future Opportunities

Lean more about Cox Private Networks- https://www.coxprivatenetworks.com/

Learn More about William- https://www.linkedin.com/in/williamgrichmond/

Support the show

Check out my website https://thewirelessway.net/ use the contact button to send request and feedback.