• Throwback: Keep More Money with Outsourcing Your Phone Services

  • Sep 20 2024
  • Length: 54 mins
  • Podcast

Throwback: Keep More Money with Outsourcing Your Phone Services

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  • Summary

  • Join us in today's throwback episode as we talk with Sarah Allen from Ruby, a remote receptionist service that can streamline your business. Learn how to effectively bolster your reputation, earn more money, and save time and stress from your day to day. Episode Highlights: Sarah mentions that she began her professional career in the trucking industry. (5:53) Sarah discusses Ruby's goal of providing a better client experience and enhancing your reputation. (8:47) Sarah discusses their workforce in the United States. (11:23) Sarah explains that all of their receptionists go through extensive training because it's a difficult profession that must be able to be flexible and switch between different businesses. (12:50) Sarah discusses how they manage calls for the brokerage. (16:38) Sarah explains the types of feedback and reports that they provide to business owners. (25:26) Sarah discusses the service package they offer. (31:57) Sarah explains that their onboarding phase is when they determine what their client needs in terms of services. (36:02) Sarah discusses how companies may contact Ruby to learn more about their products and services. (47:15) If Sarah had a statement, piece of advice, or quotation that she wishes to display on a billboard for everyone to see. What would it be? (50:42) Key Quotes: “Ruby was born out of the idea of giving people back time in their day.” - Sarah Allen “All of our receptionists go through a lot of training, because it's a very hard job, they have to be flexible, and to just have that ability to switch between different businesses.” - Sarah Allen “It's your reputation on the line, and we take that very seriously. We are keeping your brand and we're keeping your reputation and that's the most important thing.” - Sarah Allen Resources Mentioned: Sarah Allen LinkedIn Ruby Cameron Pechia Thomas Comstock Valley Trucking Insurance
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