Post-COVID, travel retail sales growth (18% in 2023) has lagged behind passenger growth (30%), breaking their historical correlation. To understand this shift, Kearney conducted a study with 3,700 consumers across 10 countries and over 50 industry executives.
A conversation about the 54-page Kearney x TFWA report “Travel Retail’s Next Chapter: Innovation Beyond Technology Key to Regaining Market Momentum”, making its crucial findings more accessible to the industry.