On the night of July 18th 2010, the ringing of a telephone breaks a brief and peaceful interlude at the 911 call center in Germantown, a suburb of Memphis, Tennessee. An employee swallows the last drops of her coffee and picks up the phone: she barely has time to speak when a shot rings out in her headset, soon followed by others. Silence falls again, the operator timidly signifies her presence for the second time and by way of answer, new detonations hit her eardrums. The deluge resumes and, after a last lull, the communication is abruptly cut...
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