In this episode of Behind the Growth, host Imran Mian celebrates Zeeshan Syed, VP Operations Transformation, Data & Automation at RBC. Zeeshan shares his journey from a software engineer in oil and gas to a key player in banking. He emphasizes the importance of continuous learning and adapting to new roles, which has driven his 15-year career at RBC.

The conversation steers towards Zeeshan’s discussion of the development of reusable digital capabilities at RBC. These capabilities, such as document automation and data extraction, streamline operations across different banking services, from mortgages to checking accounts. He explains how these tools enhance efficiency, reduce costs, and improve the client experience by ensuring a consistent and predictable process.

Zeeshan also touches on the future of automation in banking, highlighting the role of AI and machine learning in solving business problems and improving operational workflows. He sheds light on the importance of a collaborative team approach, and the role played by maintaining a client-centric focus in all digital transformation efforts.

Key Highlights:
- Embrace continuous learning in your career
- Encourage diversity of thought
- Focus on end-to-end client journeys
- Leverage data extraction and automation
- Use AI to solve business problems and improve workflows

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