Showing results for "Robert Service" in Management & Leadership

The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch - under the leadership of author Rob Knapp - it has grown increasingly popular within the financial services industry.

Working Backwards is a practical guidebook and a corporate narrative, filled with the authors’ in-the-room recollections of what “Being Amazonian” is like and how it has affected their personal and professional lives. They demonstrate that success on Amazon’s scale is not achieved by the genius of any single leader, but rather through commitment to and execution of a set of well-defined, rigorously executed principles and practices - shared here for the very first time.

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization - in any industry - in every corner of the world.

The Transitioning Warrior Podcast is your go-to source for practical insights and firsthand advice on navigating the challenging journey from military service to civilian life. Hosted by Robert Solano, a soon-to-be-retired Army veteran, and cohosted by SFC Lexi O'Hara, an AI battle buddy with a no-nonsense attitude, this podcast delivers hard-hitting advice, real stories, and a touch of humor. Together, they explore the highs, lows, and everything in between as they guide you through this significant transition.

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.

From the former secretary of defense and author of the acclaimed #1 best-selling memoir Duty, a characteristically direct, informed, and urgent assessment of why big institutions are failing us and how smart, committed leadership can effect real improvement regardless of scale.

Der Podcast für den Servicenerd in Dir!

Tips on interviewing for positions as a customer service representative, financial analyst, lab technician, and operations manager.

Bob Danzig, the former CEO of Hearst Newspapers, has tapped into the source of leadership by nailing down nine powers of leadership inherent in every person. In this masterful book, Bob presents 34 inspiring profiles of successful leaders who, together, define leadership. Profiles include: Itzhak Perlman, Beverly Stills, Ted Turner, Katharine Graham, Wayne Huizenga, Lee Iacocca, Al Neuharth and Jack Welch.

Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.

In this age of disruption, companies must change or face extinction. Disruption is transformational, and it requires new ways of thinking and acting—that is, if you want your company to survive. This book makes a compelling argument that cultivating a service culture is the only solution for companies that want to remain competitive.

Relationships build businesses... how do you relate to your target audience? If you want to have a long-term customer-based circle, building relationships is essential. You see, people buy from you because they already have a connection and trust with you - they don't just need the product. This is very important to understand. From this amazing audiobook, you are about to learn the following information: how to build a strong CRM database for marketing, blending marketing and your CRM, how to improve your CRM to benefit your marketing, and much more.