Showing results by narrator "Janet Metzger" in All Categories

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line.

Humanitarian aid worker Gia Andrews chases disasters around the globe for a living. It's the perfect lifestyle to keep her far away from her own personal ground zero. Sixteen years ago, Gia's father was imprisoned for brutally killing her stepmother. Now he's come home to die of cancer, and she's responsible for his care - and coming to terms with his guilt.

Frank Senko had always known how to have a good time. But after a job change forced Frank to begin a long car commute every day, his daughter Jen noticed changes in his personality and beliefs. Long hours on the road listening to talk radio commentators like Rush Limbaugh sucked her father into a suspicion-laden worldview dominated by conspiracy theories, fake news, and rants about the "coastal elite" and "libtards" trying to destroy America.

Much more than a knack for snappy comebacks, wit is the quick, instinctive intelligence that allows us to think, say, or do the right thing at the right time in the right place. In this whimsical book, James Geary explores every facet of wittiness, from its role in innovation to why puns are the highest form of wit. Geary reasons that wit is both visual and verbal, physical and intellectual: there’s the serendipitous wit of scientists, the crafty wit of inventors, the optical wit of artists, and the metaphysical wit of philosophers.

While the idea of not working can be simultaneously wonderful and overwhelming, you can figure out what you want the end of your career and your retirement to look like before you submit your resignation. This book won't help you figure out whether or not you can afford to retire, but it will help you figure out what you'd like to do and who you'd like to be.

Tobacco is the quintessential American product. From Jamestown to the Marlboro Man, the plant occupied the heart of the nation's economy and expressed its enduring myths. But today smoking rates have declined and smokers are exiled from many public spaces. The story of tobacco's fortunes may seem straightforward: Science triumphed over our addictive habits and the cynical machinations of tobacco executives. Yet the reality is more complicated. Both the cigarette's popularity and its eventual decline reflect a parallel course of shifting political priorities.

Generative AI, Web3, neurotech, reusable rockets to power the space economy—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption? The Year in Tech 2024 will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today's turbulent business environment.

Antebellum New Orleans sat at the heart of America's slave and cotton kingdoms. It was also where yellow fever epidemics killed as many as 150,000 people during the nineteenth century. With little understanding of mosquito-borne viruses, a person's only protection against the scourge was to "get acclimated" by surviving the disease. Repeated epidemics bolstered New Orleans's strict racial hierarchy by introducing another hierarchy, what Kathryn Olivarius terms "immunocapital." Whereas immunity conferred privilege on whites, it relegated enslaved people to the most grueling labor.

The word "purpose" is big. Very big. And heavy. It carries the weight of a lifetime of work and struggle; the weight of legacy, and the mass of days spent not doing something else. It's something we all grapple with at some point-some of us find our purpose, others spend a lifetime searching. A lucky few grow to realize they've been working their purpose all along. Often, fulfilling your purpose requires some kind of change - career, lifestyle, habits, family - and what then? Are we selfish for the upheaval, or are we fulfilling destiny? Once we know our purpose, how do we pursue it?

Science fiction is a portal that opens doors onto futures too rich and strange to imagine. Fantasy takes us through doorways of magic and wonder. For more than a decade award-winning editor Jonathan Strahan has sifted through tens of thousands of stories to select the best, the most interesting, the most engaging science fiction and fantasy to thrill and delight readers.

Lydia Davis is a writer whose originality, influence, and wit are beyond compare. Jonathan Franzen has called her "a magician of self-consciousness," while Rick Moody hails her as "the best prose stylist in America." And for Claire Messud, "Davis's signal gift is to make us feel alive." Best known for her masterful short stories and translations, Davis's gifts extend equally to her nonfiction. In Essays One, Davis has, for the first time, gathered a selection of essays, commentaries, and lectures composed over the past five decades.

With The Best Science Fiction of the Year: Volume 3, award-winning editor Neil Clarke provides a year-in-review and 27 of the best stories published by both new and established authors in 2017.

The Department of Health advises that one in four people will experience a mental health issue at some point in their lives. Although a number of recent developments and initiatives have raised the profile of this crucial issue, employers are experiencing challenges in promoting the mental health and wellbeing of their employees. Mental Health and Wellbeing in the Workplace contains expert guidance for improving mental health and supporting those experiencing mental ill health.

Too often, team dysfunction leads to abysmal productivity and zero innovation for your organization, as well as misery and wasted time for you. Most team members sit and wait, feeling trapped in a team that just isn't working. You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done presents a radical new idea: You can change your team. Author Liane Davey shows how you, from any seat at the table, even without support from your colleagues or your team leader, can transform even a toxic team.

When eldest daughter Caroline and her husband announce they are divorcing - and 15-year-old daughter Vivi acts out in response - Caroline, at her wits end, can’t think of anything to do besides leave her with her mother Ansley in Peachtree Bluff for the holidays. As the “storm of the century” heads toward Peachtree Bluff, Ansley and her husband, Jack, with Vivi in tow, are grateful they’re planning to leave for the trip of a lifetime. But Vivi’s recklessness forces the trio to shelter in place during the worst hurricane Peachtree has ever seen.

Bea has barely been scraping by since her husband died. After falling for a telephone scam, she loses everything and is forced to abandon her trailer. With only two-thirds of a tank in her old van, she heads toward the Pacific Ocean with her cat - on a mission to reclaim what's rightfully hers, even if it means making others pay for what she lost.

The Women’s House of Detention, a landmark that ushered in the modern era of women’s imprisonment, is now largely forgotten. But when it stood in New York City’s Greenwich Village, from 1929 to 1974, it was a nexus for the tens of thousands of women, transgender men, and gender-nonconforming people who inhabited its crowded cells. Some of these inmates—Angela Davis, Andrea Dworkin, Afeni Shakur—were famous, but the vast majority were incarcerated for the crimes of being poor and improperly feminine.

Circle of Treason is the first account written by CIA agents who were key members of the CIA team that conducted the intense "Ames Mole Hunt." Sandra Grimes and Jeanne Vertefeuille were two of the five principals of the CIA team tasked with hunting one of their own and were directly responsible for identifying Ames as the mole, leading to his arrest and conviction.

The first time Eby Pim saw Lost Lake, it was on a picture postcard. Just an old photo and a few words on a small square of heavy stock, but when she saw it, she knew she was seeing her future. That was half a lifetime ago. Now Lost Lake is about to slip into Eby’s past. Her husband, George, is long passed. Most of her demanding extended family are gone.

Hannah Brencher, TED Talk speaker and founder of The World Needs More Love Letters, thought Atlanta was her destination. Yet even after she arrived, she found herself in the same old chase for the next best thing…somewhere else. And it left her in a state of anxiety and deep depression. Our hyper-connected era has led us to believe life should be a highlight reel - where what matters most is perfect beauty, instant success, and ready applause. Yet, as Hannah learned, nothing about faith, relationships, or character is instant. So she took up a new mantra: be where your feet are.