Showing results by narrator "Melissa Edris" in All Categories

Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.

Revolutionary Wealth is about how tomorrow's wealth will be created, and who will get it and how. But twenty-first-century wealth, according to the Tofflers, is not just about money, and cannot be understood in terms of industrial-age economics.

Mike and Kate Blaise fell in love during high school in small-town Macon, Missouri. Sharing a deep sense of patriotism, they both entered the US Army, she as a commissioned officer and he as an enlisted infantry soldier who later became a helicopter pilot with the Air Cavalry. Forced to accept the realities of a military marriage yet determined to stay with her husband, Kate passed up her dream assignment in the United States to be with Mike, who was deployed to Korea. But they never imagined a day like 9/11 or the military aftermath that sent them to Iraq.

The stranger arrived on a cool October evening. Jessie and Carl invited the stranded young man into their cabin, fed him supper, and let him spend the night. The next morning he repays their kindness by taking them prisoner in their own home.