The Book Every Call Center Must Have
1 books in seriesMastering the Irate Caller Publisher's Summary
-
Book 1
-
Mastering the Irate Caller
- The Book Every Call Center Must Have
- Written by: Joshua Martin
- Narrated by: Ron Ganger
- Length: 1 hr and 38 mins
- Unabridged
-
Overall
-
Performance
-
Story
This book is the product of his research - a culmination of tips, strategies, and almost two decades of experience in the call center field. It requires a paradigm shift - from being the victim of angry, threatening callers, to gaining the necessary tools and insights to stay calm and centered amidst chaos without taking others’ actions personally. Mastering the Irate Caller is a treasure chest of strategies that will help improve employee morale, customer retention, and mental health in the call center field.
-
Mastering the Irate Caller
- The Book Every Call Center Must Have
- Narrated by: Ron Ganger
- Length: 1 hr and 38 mins
- Release date: 2021-03-17
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to Cart failed.
Please try again laterAdd to Wish List failed.
Please try again laterRemove from wish list failed.
Please try again laterFollow podcast failed
Unfollow podcast failed
Price: $8.71 or 1 Credit
Sale price: $8.71 or 1 Credit
-