Customer Communication
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Negotiation
- The Brian Tracy Success Library
- Written by: Brian Tracy
- Narrated by: Brian Tracy
- Length: 2 hrs and 1 min
- Unabridged
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Negotiation is an essential element of almost all of our interactions - personally and professionally. It’s part of how we establish relationships, work together, and arrive at solutions for our clients, our organizations, and ourselves. Simply put, those who don’t negotiate well risk falling victim to those who do. Throughout his career, success expert Brian Tracy has negotiated millions of dollars worth of contracts. Now, with this concise guide, you too can become a master negotiator.
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"Truly a masterpiece of negotiation wisdom!
- By LR on 2023-07-31
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Negotiation
- The Brian Tracy Success Library
- Narrated by: Brian Tracy
- Length: 2 hrs and 1 min
- Release date: 2013-10-04
- Language: English
- Negotiation is an essential element of almost all of our interactions - personally and professionally....
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Price: $17.80 or 1 Credit
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Sell!
- The Way Your Customers Want to Buy
- Written by: Dale Carnegie & Associates
- Narrated by: Dan Strutzel
- Length: 5 hrs and 10 mins
- Unabridged
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What do How to Win Friends and Influence People and Sell! have in common (other than Dale Carnegie)? They're both based on the premise that relationships are what matter. In this age where media is social and funding is raised by crowds, the sales cycle has permanently changed. It's no longer enough to know your product, nor always appropriate to challenge your customer's thinking based on your online research. In Sell!: The Way Your Customers Want to Buy, Dale Carnegie & Associates reveal the real modern sales cycle.
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excellent listen.
- By Roman Thauern on 2023-02-22
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Sell!
- The Way Your Customers Want to Buy
- Narrated by: Dan Strutzel
- Length: 5 hrs and 10 mins
- Release date: 2019-11-12
- Language: English
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What do How to Win Friends and Influence People and Sell! have in common (other than Dale Carnegie)? They're both based on the premise that relationships are what matter....
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Hypnotic Writing
- How to Seduce and Persuade Customers with Only Your Words
- Narrated by: Graham Rowat
- Length: 6 hrs and 24 mins
- Release date: 2020-12-01
- Language: English
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Discover the secrets of written persuasion....
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Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- Written by: Mark Goulston MD
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Unabridged
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Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. Just Listen provides simple but powerful techniques listeners can use to really get through to people.
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Super annoyed
- By Anonymous User on 2023-12-08
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Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Release date: 2020-04-21
- Language: English
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Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....
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Price: $29.13 or 1 Credit
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Building a StoryBrand
- Clarify Your Message So Customers Will Listen
- Written by: Donald Miller
- Narrated by: Donald Miller
- Length: 4 hrs and 56 mins
- Unabridged
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Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services.
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A giant ad for their product.
- By Brian Middleton on 2018-04-09
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Building a StoryBrand
- Clarify Your Message So Customers Will Listen
- Narrated by: Donald Miller
- Length: 4 hrs and 56 mins
- Release date: 2017-10-10
- Language: English
- Donald Miller uses the 7 elements of powerful stories to teach listeners to improve how they connect with customers and grow their business.
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Stories That Stick
- How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
- Written by: Kindra Hall
- Narrated by: Kindra Hall
- Length: 7 hrs and 15 mins
- Unabridged
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Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies. Telling these stories well is a simple, accessible skill anyone can develop. With case studies, company profiles, and anecdotes backed with original research, Hall presents storytelling as the underutilized talent that separates the good from the best in business.
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Diamond in the Rough
- By C. L. Aingworth on 2020-05-12
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Stories That Stick
- How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
- Narrated by: Kindra Hall
- Length: 7 hrs and 15 mins
- Release date: 2019-09-24
- Language: English
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Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies....
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Written by: David J. Lieberman
- Narrated by: Grover Gardner
- Length: 47 mins
- Unabridged
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We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Narrated by: Grover Gardner
- Length: 47 mins
- Release date: 2013-12-10
- Language: English
- We all say things we shouldn't. What is important is how we deal with the gaffe....
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Price: $4.43 or 1 Credit
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The Storytelling Edge
- How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
- Written by: Joe Lazauskas, Shane Snow
- Narrated by: Chris Sorensen
- Length: 4 hrs and 15 mins
- Unabridged
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In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.
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Not worth it- Only emphasizes the importance of stories, but doesn’t tell how to create good stories
- By Ruhi Sood on 2024-01-07
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The Storytelling Edge
- How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
- Narrated by: Chris Sorensen
- Length: 4 hrs and 15 mins
- Release date: 2018-05-30
- Language: English
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In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers....
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Price: $22.26 or 1 Credit
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Written by: Tony Hsieh
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Unabridged
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In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer -explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success.
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Fuel for truly living within your best potential
- By Robert Frequent Purchaser on 2020-12-26
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Release date: 2010-06-07
- Language: English
- Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- Written by: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Unabridged
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Ever notice that there are people you work with who just make business happen? Listen to How to Become a Rainmaker to figure out the secret of being a storm front in your company. Let it pour!
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Good Sales Instruction Manual covering Fundamentals
- By prem kailash on 2019-01-02
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Release date: 2000-06-06
- Language: English
- A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...
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How to Write Copy That Sells
- The Step-by-Step System for More Sales, to More Customers, More Often
- Written by: Ray Edwards
- Narrated by: Ray Edwards
- Length: 4 hrs and 11 mins
- Unabridged
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Writing copy that sells without seeming "salesy" can be tough, but is an essential business skill. How to Write Copy That Sells is a step-by-step guide to writing fast, easy-to-read, effective copy. It's for everyone who needs to write copy that brings in cash - including copywriters, freelancers, and entrepreneurs. In this audiobook, you'll find copywriting techniques for email marketing, web sites, social media, sales pages, ads, and direct mail.
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this is the best book. packed with info!!!
- By chas on 2022-12-05
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How to Write Copy That Sells
- The Step-by-Step System for More Sales, to More Customers, More Often
- Narrated by: Ray Edwards
- Length: 4 hrs and 11 mins
- Release date: 2019-08-06
- Language: English
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Writing copy that sells without seeming "salesy" can be tough, but is an essential business skill. How to Write Copy That Sells is a step-by-step guide to writing fast, easy-to-read, effective copy....
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Price: $17.81 or 1 Credit
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The Lost Art of Connecting
- The Gather, Ask, Do Method for Building Meaningful Business Relationships
- Written by: Susan McPherson, Jackie Ashton
- Narrated by: Susan McPherson
- Length: 8 hrs and 14 mins
- Unabridged
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Networking is often considered a necessary evil for all working professionals. With social media platforms like LinkedIn, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier. Yet, these connections often feel transactional and agenda-driven, leaving professionals feeling burnt out and stressed out.
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Disappointed
- By Anonymous on 2024-01-16
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The Lost Art of Connecting
- The Gather, Ask, Do Method for Building Meaningful Business Relationships
- Narrated by: Susan McPherson
- Length: 8 hrs and 14 mins
- Release date: 2021-08-31
- Language: English
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Networking is often considered a necessary evil for all working professionals. With social media platforms like LinkedIn, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier....
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Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- Written by: Patrick Lencioni
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Unabridged
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Another extraordinary business fable from the New York Times best-selling author Patrick Lencioni. This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge.
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WOW
- By Dee S. on 2022-12-23
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Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Release date: 2010-02-23
- Language: English
- This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Written by: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Release date: 2022-08-30
- Language: English
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions.
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Dealing with Difficult People
- Written by: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release date: 2019-05-28
- Language: English
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....
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Prospect the Sandler Way
- A 30-Day Program for Mastering Stress-Free Lead Development
- Written by: John Rosso, David Mattson
- Narrated by: Sean Pratt
- Length: 3 hrs and 13 mins
- Unabridged
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Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler. Includes updated strategies on 21st-century topics like conducting effective online pre-call research, and using LinkedIn to generate referrals.
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Prospect the Sandler Way
- A 30-Day Program for Mastering Stress-Free Lead Development
- Narrated by: Sean Pratt
- Length: 3 hrs and 13 mins
- Release date: 2018-06-01
- Language: English
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Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler....
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- Written by: John R. DiJulius III
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Unabridged
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In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- Narrated by: Joel Richards
- Length: 5 hrs and 22 mins
- Release date: 2020-08-29
- Language: English
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In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society....
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Price: $25.20 or 1 Credit
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Written by: Blake Morgan
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Unabridged
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With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Release date: 2019-10-29
- Language: English
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In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective....
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- Written by: Ethan Beute, Stephen Pacinelli
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Unabridged
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Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.
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Super helpful
- By Ryan Hartt on 2020-12-29
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Rehumanize Your Business
- How Personal Videos Accelerate Sales and Improve Customer Experience
- Narrated by: Ethan Beute, Stephen Pacinelli
- Length: 6 hrs and 26 mins
- Release date: 2019-11-19
- Language: English
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Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough....
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Written by: Calvin L. Chou, Laura Cooley
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Unabridged
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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Release date: 2021-08-03
- Language: English
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Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication....
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Price: $22.97 or 1 Credit
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