Scott Deming
AUTHOR

Scott Deming

Business & Careers
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When Did Customer Service Die? Does anyone remember the Funeral? Customer Service didn't die a sudden, unexpected death. It has been dying a slow, very painful death for a very long time. Why? Simply put, people stopped caring. Service today is typical at best and transactional most of the time. People look at customers as an opportunity for a sale, rather than an opportunity for a meaningful relationship that will turn that customer into a loyal evangelist for life. Customer service is dying because people simply stopped looking at other people as fellow human beings. But all is not lost! It's not over just yet! There's still time to shock customer service back to life. And there's one person who is bent on making that happen! Scott Deming is on a mission - to bring emotion, sincerity, caring and humanity back into customer service. Scott Deming is on a mission - to impact as many people and as many organizations as possible with a simple message and a tried and true process. Scott Deming is on a mission - to teach executives, management and staff that everyone is in this together. And finally, Scott Deming is taking his nearly thirty years of advertising and marketing experience and showing proof positive that RELATIONSHIPS RULE and building a BRAND through emotional experiences, not just great advertising is the key to SUSTAINABLE personal and professional success. So, who is this Scott Deming? Scott Deming draws on nearly thirty years of real, in the trenches, corporate life. He has experienced successes, failures, celebrations and disasters. He has experienced the satisfaction and the frustrations of being an employee - and he has endured the hardships and reaped the rewards from twenty years of owning and operating a multi-million dollar, national advertising and marketing firm. Scott Deming has managed every type of customer and employee personality, attitude and relationship. He has worked with small businesses and multi-national, mega corporations - everything from helping single mom & pop stores create a powerful brand and grow their business - to developing a marketing and sales strategy for manufacturers and thousands of their resellers - to helping companies through a roll up and conversion process and taking them to Wall Street. In short, Scott Deming has lived and worked in just about every possible corporate environment.
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