Page de couverture de The Nordstrom Way to Customer Experience Excellence (3rd Edition)

The Nordstrom Way to Customer Experience Excellence (3rd Edition)

Creating a Values-Driven Service Culture

Précommander avec l'essai gratuit
Choisissez 1 livre audio par mois dans notre incomparable catalogue.
Écoutez à volonté des milliers de livres audio, de livres originaux et de balados.
L'abonnement Premium Plus se renouvelle automatiquement au tarif de 14,95 $/mois + taxes applicables après 30 jours. Annulation possible à tout moment.

The Nordstrom Way to Customer Experience Excellence (3rd Edition)

Auteur(s): BreAnne O. Reeves, Robert Spector
Narrateur(s): Steve Menasche
Précommander avec l'essai gratuit

14,95$ par mois après 30 jours. Annulable en tout temps.

Précommander pour 14,02 $

Précommander pour 14,02 $

Confirmer la précommande
Payer avec la carte finissant par
En confirmant votre achat, vous acceptez les conditions d'utilisation d'Audible et la déclaration de confidentialité d'Amazon. Des taxes peuvent s'appliquer.
Annuler

À propos de cet audio

In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.

Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds—both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's "Best Companies to Work For" and "Most Admired" lists every year since those surveys have been taken.

With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's time-crunched customers who demand a convenient, seamless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer—and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences.

©2017 Robert Spector and BreAnne O. Reeves (P)2024 Ascent Audio
Comportement organisationnel et travail Développement commercial et entrepreneuriat Gestion et leadership Marketing et ventes Service à la clientèle Emploi
activate_Holiday_promo_in_buybox_DT_T2

Ce que les auditeurs disent de The Nordstrom Way to Customer Experience Excellence (3rd Edition)

Moyenne des évaluations de clients

Évaluations – Cliquez sur les onglets pour changer la source des évaluations.