What’s the overlooked low-hanging fruit to increase your profitability? In this episode of Plenty, I dive into one of the most overlooked areas of business that can drastically increase your profitability: enhancing the customer experience. I share the importance of nurturing existing customer relationships and how improving your service can lead to more repeat business. Focusing on repeat customers is one of the most powerful ways to grow your profitability.

I’ll walk you through practical tips like personalized communication, unexpected gestures, and how these small improvements can foster loyalty and boost your bottom line.

As you listen, I encourage you to reflect on your own customer service processes and think about how you can improve just a little bit. Even small changes can lead to greater satisfaction and profitability.

“Improving your customer service experience, even by just 5%, can increase your revenue and profitability.” -Kate Northrup

🎤 Let’s Dive into the Good Stuff on Plenty 🎤

(00:00) Introduction to Customer Relationships
(00:48) The Importance of Repeat Customers
(02:13) Customer Service Story: The Basket
(05:39) Exceptional Customer Care Experience
(06:41) The Value of Customer Experience
(09:34) Balancing Automation and Human Touch
(11:20) Creating Personal Connections
(15:25) Acknowledging Customer Experiences
(16:58) Improving Customer Journey
(22:58) Enhancing Customer Service Experience

Links and Resources:

Serene Spaces Living
The Thank You Economy by Gary Vaynerchuk
The Sacred Feminine: Reclaiming Power, Spirituality and Relaxed Money with Sarah Jenks (036)
How to Become the Abundant Person You Know You Were Meant to Be with Tracy Litt (020)

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Related Episode:

How To Sell From Authority And Without Convincing (056)