Mark Wagner, AIA, is a Principal at Davis Brody Bond, a Page/ Company. Based in New York City, Mark has deep experience in the design of cultural and public spaces. His portfolio includes the National September 11 Memorial Museum, the World Trade Center Archive, the National Park Service Ellis Island Emergency and Long-Term Museum Collections and Storage, and the Hall of Gems at the American Museum of Natural History. In this episode, Mark talks with Patience Jones about the roles that empathy and memory play in the design of public cultural spaces. They also discuss Davis Brody Bond’s own history of work and founding architect J. Max Bond, Jr.’s role in designing the Martin Luther King, Jr. Center for Nonviolent Social Change in Atlanta.

Highlights:

• What inspired Mark to become an architect
• A leadership view of the organizational transition when Davis Brody Bond joined forces with multidisciplinary design, architecture, and engineering firm Page/
• How intentionality is expressed in design
• Managing dual states of empathy and emotional distance to achieve design goals
• The ways in which cultural buildings both reflect and shape our memories
• What public ownership of a space really means
• How cultural space design has changed over the last five years, and where it's headed in the next five

Episode Resources:

Connect with Brian Jones and Patience Jones

• https://www.linkedin.com/company/graphicmachine/
• https://www.linkedin.com/in/brian-jones-graphicmachine/
• https://www.linkedin.com/in/patiencejones/

Connect with Mark Wagner, AIA

• https://www.linkedin.com/in/mark-wagner-8a1242a/
• https://www.davisbrodybond.com/mark-wagner

Read More About Mark’s Work

• “Preserving Emotion and Memory: The Case for Combining Memorials and Museums”
• “Beyond the Rubble: How the 9/11 Museum Redefined Building Impact and Cultural Resonance”

Thinking about print and digital as two separate media formats that never overlap can shortchange the impact of both. In this episode, we talk about the ways in which digital efforts can support print marketing - and vice versa. Whether it’s a QR code for an ad or changing up your website to mirror editorial coverage, we help you find ways to connect the dots for your audiences.

Highlights

• What it takes for a prospect to mentally connect your firm with its print coverage
• How to be consistent across media without being dull
• Working within advertorial parameters
• The different ways in which architects and clients view consumer publications

Episode Resources:

• Connect with Brian Jones and Patience Jones
• https://graphicmachine.com/
• https://www.linkedin.com/company/graphicmachine/
• https://www.linkedin.com/in/brian-jones-graphicmachine/
• https://www.linkedin.com/in/patiencejones/

Google has been found in violation of U.S. anti-trust laws, and now it’s time for ... “the punishment.” We walk through what the case means, what the Department of Justice is proposing for a penalty, and whether firms need to start changing their digital strategies in anticipation of the outcome.

Highlights

• The four prongs of the DOJ’s proposed punishment
• The timeline for the court’s decision and implementation
• Why the ultimate outcome shouldn’t drastically impact marketing
• The importance of creating a good user experience and search optimization regardless of platform
• Why a “marketing mix” is vital for business growth

Episode Resources:

• The Court’s decision in US v. Google

Connect with Brian Jones and Patience Jones

• https://graphicmachine.com/
• https://www.linkedin.com/company/graphicmachine/
• https://www.linkedin.com/in/brian-jones-graphicmachine/
• https://www.linkedin.com/in/patiencejones/

Considering a new firm name? Historically, whether to change – and what to change to – was impacted by a limited number of factors. Now that we live in a digital age, and as trends have shifted away from using principal names for the firm name, there are more things to consider: Is the name you want available as a domain name? How easy is it for people to spell and say the name? Does the proposed name make your firm more or less discoverable? In this episode, we outline modern criteria for architecture firm names and explain their importance.

Highlights

• How a firm name can promote – or impede – firm growth
• The firm name as a tool for legitimizing the firm
• Avoiding confusion with competitors
• Helping your firm be more discoverable by ideal clients
• How to think about a URL
• What the increased use of vocal search means for firm names

Episode Resources:

• Firm naming checklist

Connect with Brian Jones and Patience Jones

• https://graphicmachine.com/
• https://www.linkedin.com/company/graphicmachine/
• https://www.linkedin.com/in/brian-jones-graphicmachine/
• https://www.linkedin.com/in/patiencejones/

Marketing calendar tools: not super exciting, but super necessary. In the newest Tech Stack episode, we explain how these tools work, why you need them, and how to choose the best one for your firm.

Highlights:

• What marketing calendar tools do
• Why your firm needs one
• How to identify your firm’s calendaring needs
• How to choose the best marketing calendar tool for your firm

Episode Resources:
Marketing calendar resources
(These are not endorsements, just a few options to kick-start your research and evaluation process)

• Free templates from SmartSheet
• Free templates from HubSpot
• DivvyHQ
• Trello
• CoSchedule
• Planable

Connect with Brian Jones and Patience Jones

• https://graphicmachine.com/
• https://www.linkedin.com/company/graphicmachine/
• https://www.linkedin.com/in/brian-jones-graphicmachine/
• https://www.linkedin.com/in/patiencejones/

Are all of your marketing efforts stuck in an eternal feedback loop? If you’re constantly revising based on new opinions and can’t get anything out the door, the answer is, “Yes.” Iterative processes have their place, but there comes a time when your marketing can’t do anything for you because nothing can get final approval. When your marketing flow starts to look like an M.C. Escher drawing, it’s time to break out of the eternal feedback loop.

Highlights:

• Why the pursuit of elusive perfection is your enemy
• How knowing something can be changed can keep it from being finalized
• The downside of creativity: nothing is ever “done”
• How to get out of the feedback loop and marketing efforts reflect priorities
• Remembering your marketing output is not your legacy

Episode Resources:

• Connect with Brian Jones and Patience Jones
• https://graphicmachine.com/
• https://www.linkedin.com/company/graphicmachine/
• https://www.linkedin.com/in/brian-jones-graphicmachine/
• https://www.linkedin.com/in/patiencejones/

Preparing RFP responses can feel like all you're doing is working off of someone else's checklist. In truth, RFP responses can be great opportunities for educating prospective clients about your firm's strengths. The key is to use details in every response to focus the readers on what's important. This turns RFPs into a marketing tool for the immediate project - as well as future projects from the same clients. Opportunities are in the details, and details create opportunities.

Highlights:

• The importance of closing the loop for RFP reviewers
• Focusing on what makes your firm uniquely qualified to do the project
• How architecture firms are like Moleskine notebooks
• Why you can't rely on people looking at your website
• Making the RFP a self-contained document
• How to ensure your RFP response is effective no matter the prescribed format

Episode Resources:

Connect with Brian Jones and Patience Jones

• https://graphicmachine.com/
• https://www.linkedin.com/company/graphicmachine/
• https://www.linkedin.com/in/brian-jones-graphicmachine/
• https://www.linkedin.com/in/patiencejones/

Does your firm have that One Great Image that gets used everywhere? In this episode, we unpack the limitations of relying solely on static images in architectural marketing. Learn why embracing video, diverse visuals, and storytelling can set your firm apart.

Highlights:

• How the way people consume information has changed
• The struggle for differentiation
• Why "perfection" is truly your enemy
• Where single images fall down
• The importance of telling the whole project story
• The need to prioritize image creation and collection

Episode Resources:

Connect with Brian Jones and Patience Jones

• https://www.linkedin.com/company/graphicmachine/
• https://www.linkedin.com/in/brian-jones-graphicmachine/
• https://www.linkedin.com/in/patiencejones/