Épisodes

  • Disneyfy Your Business for Success
    Feb 20 2026
    Vance Morris - Deliver Service Now Institute On the Customer Experience: "Every detail in your business is either enhancing or detracting from the experience. There is no middle ground." Many businesses focus on customer acquisition, but not all businesses focus on customer retention. Some businesses just have a hard time figuring out what to do beyond being nice to retain customers. Vance Morris has taken his Disney work experience, along with his other life experiences and created a coaching platform to teach business leaders how to retain customers. He does this by teaching these entrepreneurs how to build their brand by expanding the positive perceptions their customers have of their business, by giving these customers wonderful experinces as they do business. Helping their customers feel something almost magical. Vance reveals the power and profitability of focusing on the customer experience. You’ll hear how small details can set your business miles ahead of the competition, why customer retention often beats new lead generation, and how “Disney-fying” your business can create raving, repeat customers. Plus, Vance Morris discusses creative, actionable low-cost ideas to wow your clients, and explains why any business, from the boring financial services to routine oil changes, can become a premium brand with the right approach. Listen as Vance explains how you can make doing business with you something clients actually look forward to. Enjoy! Visit Vance at: https://vancemorris.com/ Also at: https://wow52ways.com/ Podcast Overview: 00:00 "Customer Retention and Experience" 06:21 "Franchise Search After Corporate Exit" 09:15 "Flexible Franchise and Challenges" 11:13 "Contract Dispute Leads to Exit" 16:15 Grassroots Marketing Success Steps 18:55 "Recruiting College Students Effectively" 21:35 "Importance of Personal Thank You" 26:39 Mold Removal and Home Renewal 27:46 "Fogging Walls with Pencil Holes" 32:55 Networking Leads to Unexpected Opportunities 34:15 Disney's Lesson: Attention to Detail 37:22 Kwik Trip vs. BP Station 41:35 Chick-fil-A Ownership Model Explained 46:12 "Building Fanatical Brand Loyalty" 48:42 Differentiation Through Office Experience 51:36 "Transforming Financial Advisor Client Experience" 54:29 Professional Technician Standards Sponsors: Live Video chat with our customers here with LiveSwitch: https://join.liveswitch.com/gfj3m6hnmguz Some videos have been recorded with Riverside: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=james-kademan Podcast Transcription: Vance Morris [00:00:00]: So now she can charge whatever price she wants to charge, but she still was just a dentist. I said, we've gotta niche down. So I said, who do you like working with? She said, oh, I love working with the kids. I said, okay, great. Let's just have you be a pediatric dentist. So now you work with them from, you know, 2 to 18. And after that, they— you don't talk to them. And I said, okay, great. Vance Morris [00:00:20]: Now you specialize. So you're gonna get a little bit more, um, elasticity in your pricing. You'll be able to charge more cuz you're a specialist. I said, but you need, you need something from your personality to really make this work. I said, what's your favorite movie? And she says, Peter Pan. Great. So you're going to be the pirate dentist. So she dresses up like Captain Hook. James Kademan [00:00:40]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found on the podcast link found at drawincustomers.com. We are locally underwritten by the Bank of Sun Prairie, Calls on Call Extraordinary Answering Service, The Bold Business Book, and LiveSwitch. Today we're welcoming slash preparing to learn from Vance Morris of Deliver Service Now Institute. So Vance, how is it going today? Vance Morris [00:01:09]: It is fantastic, James. Hopefully we'll drop a couple of golden nuggets today. James Kademan [00:01:14]: That's, uh, that's the goal here. So why don't we start with what is the— oh my gosh, what was it? Deliver Service Institute? Deliver Service Now Institute? Vance Morris [00:01:21]: Yep. James Kademan [00:01:22]: All right. What is that? What is that? Vance Morris [00:01:24]: That's a great question. It is a place where, um, I teach business owners, entrepreneurs, uh, really about customer retention. Cause there's a lot of gurus out there that are, you know, can give you, you know, 10,000 leads by Monday afternoon and, you know, you know, flakebook ads, Google, all that stuff. There's not a lot of folks focusing on retention. Um, and then of course, in order to have retention, you've gotta have great customer experiences. So those are the two areas that I really focus on. Um, you know, showing businesses how to— word I've been using a while is Disney-fy. So taking ...
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    59 min
  • Understanding Health Insurance
    Feb 14 2026
    Taylor Bowker - Mindful Insurance Agency On Common Mistakes in Medical Billing: "She ended up getting a bill for $14,000 for a pee test." Health insurance in the United States is a pain. We all know that. As business owners, we often get stuck needing to shop for our own insurance. Only during certain times of year and only with all of these rules. But how do you buy health insurance, without going crazy? There is a marketplace, but it isn't exactly like going to buy grapes. It helps to have an expert on your side, as with most things. In this case, the expert offers their expertise at no additional cost to you. Taylor Bowker is the health insurance expert. She started Mindful Insurance Agency to help people navigate the murky waters of health insurance. As an entrepreneur, a business owner with multi-state employees, or someone simply trying to make sense of the marketplace, this episode breaks down the trends, challenges, and solutions in health insurance. Listen as Taylor offers tips on choosing the right coverage, using HSAs, and understanding group versus individual enrollment periods. Enjoy! Visit Taylor at: https://mindfulinsuranceagency.com/ Podcast Overview: 00:00 "Starting My Own Business" 05:11 Health Insurance vs. Cost Sharing 12:34 Cost Challenges in Employee Insurance 19:59 "Updating Marketplace Applications Challenges" 26:40 "$14K Surprise Medical Bill" 29:26 "Health Insurance Subsidy Reduction Impact" 37:36 Snowbirds, Coverage, and Emergencies 38:45 Healthcare Coverage Tips by Age 45:35 "Streamlined Application Support Platform" 51:59 "Insurance Enrollment Rules Explained" 55:45 Employee Coverage Plan Explanation 01:01:10 "Specializing in Individual Coverage" 01:08:09 QSEHRA Benefits and Marketplace Savings 01:11:50 "HSA Usage and Restrictions" 01:16:07 FSA Contributions and Usage Rules Sponsors: Live Video chat with our customers here with LiveSwitch: https://join.liveswitch.com/gfj3m6hnmguz Some videos have been recorded with Riverside: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=james-kademan Podcast Transcription: Taylor Bowker [00:00:00]: I saw the largest health insurance increase of my entire career this past open enrollment because these folks no longer qualified for a subsidy because their income— your income could literally go a dollar over the threshold to receive a subsidy and you no longer qualify for $1,000 a month's worth of savings. You could owe, you know, $12,000, $13,000, $14,000, $15,000 back at tax time if you go even a dollar over. So that's kind of where the issue lies. James [00:00:35]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found in the podcast link found at drawincustomers.com. We are locally underwritten by the Bank of Sun Prairie, and today we are welcoming slash preparing to learn from Taylor Belker of Mindful Insurance Agency. So Taylor, How is it going today? Taylor Bowker [00:00:59]: Hello. Good. Staying warm or attempting to. James [00:01:02]: Wisconsin, here we are. So tell me a story. What is Mindful Insurance Agency? Taylor Bowker [00:01:07]: Oh, sure. So at Mindful Insurance Agency, we assist individuals and businesses get health insurance, health, dental, and vision. And we are a brokerage. So we are essentially the middle person between the members and the health insurance carriers and just try to advise and educate and help people get health insurance. James [00:01:30]: Right on. How do you end up in health insurance? Taylor Bowker [00:01:33]: Well, um, so I started in the insurance industry back in 2012. I was 5 years old. I'm just kidding, I was a little bit older than that. Um, yes, yes, yes. Um, so I started very entry-level job at an agency in Waunakee, around town here. Um, again, just doing very entry-level things. And then I shortly got promoted to a business development role. Um, and then from there, there there was a different agency hiring that was focusing on health insurance, and I was ready for a change. Taylor Bowker [00:02:11]: They needed a customer service rep, front desk person, so I went there to work, and within a year of me working there, they actually asked me if I wanted to become an agent or a broker, and I had never thought that that was something I wanted to do. Insurance, it can be a very just like cutthroat kind of a situation with sales and quotas and things like that. And that always kind of made me a little nervous. But I am very much a people person. So I, you know, I thought, why not? Let's give it a try. So I got licensed and became an agent back in 2016 now. And then, so started as an agent there doing health, dental, and vision, like I said. And then back in 2019, I decided to start my own business. James [00:03:05]: So that's awesome. Taylor Bowker [00:03:05]: Yeah, I've been ...
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    1 h et 19 min
  • Unlocking Hidden Revenue
    Feb 6 2026
    Doug Brown - CEO Sales Strategies On Knowing What to Look For: "Number one, we help companies find revenue, hidden revenue that they already paid for but they haven't collected in their bank." There's a funny thing about business, and that is that your entrepreneurial journey will take you places you may have never dreamed of. This can often mean that you are in a situation, with a business, that you may not fully understand. That can lead to you leaving money on the table. So how do you make sure your business sis as profitable as possible? Doug Brown learned these lessons early on. Trial by fire, similar to how many of us entrepreneurs get taught. After years of experience and some profitable success, he decided it was time to share his knowledge. From sweeping floors at his father’s electric machinery repair shop as a young child to discovering multi-million dollar opportunities inside companies, Doug Brown shares his journey through entrepreneurship, the lessons learned from the trenches, and the emotional impact of helping business owners transform not just their companies, but their lives. Listen as Dough explains some things to look for in your business to make sure you keep of the cash you have earned. Enjoy! Visit Doug at: https://ceosalesstrategies.com/ Podcast Overview: 00:00 "Entrepreneurial Journey and Business Insights" 05:29 Early Lessons in Business Leadership 15:06 Medicine to Music Business Shift 16:48 From Medicine to Business Success 25:18 "Straight Talk Changed My Life" 26:58 "Moral Obligation to Guide Others" 33:37 "Connection Builds Rapport" 37:36 "Preventing Revenue Leakage" 43:57 Customer Insights Through Questions 47:42 "Seeking Feedback on Past Missteps" 56:06 Effective Prospecting Leads to Opportunities 01:01:24 "Hiring: Learning and Improvement" 01:03:34 "Preparing for Top Talent" 01:10:10 "Skate to Future Success" Sponsors: Live Video chat with our customers here with LiveSwitch: https://join.liveswitch.com/gfj3m6hnmguz Some videos have been recorded with Riverside: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=james-kademan Podcast Transcription: Doug Brown [00:00:00]: So what they would do is they did a two and a half hour business training and at the end of the, toward the end of the training, they would go around the room and say, hey James, what did you find here? And you go, Well, I found $600,000 in my business, you know, and they go from person to person to person. They were small rooms, they were only like 10 to 20 people. But what they were doing after that, you know, I mean, they were literally finding sometimes hundreds of millions of dollars in these trainings. Right? James Kademan [00:00:30]: You have found Authentic Business Ventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found in the podcast link phone@drawincustomers.com we are locally underwritten by the Bank of Sun Prairie, Calls On Call Extraordinary Answering Service, the Bold Business Book and Live Switch. Today we're welcoming Slash, preparing to learn from Doug C. Brown of CEO Sales Strategies. So Doug, how are you doing today? Doug Brown [00:00:59]: James? I'm doing great. Thanks for having me here. I'm so grateful. James Kademan [00:01:02]: Yeah, you know, it's funny, I just came back from a trade show in Florida, so. And when you work in a booth, the name of the game is sales. So I'm excited to talk to you now because maybe I should have talked to you last week before I went to this thing. Let's just lay the foundation. What is CEO Sales strategies? Doug Brown [00:01:19]: So the company itself is a company that does primarily four things. Number one, we help companies find revenue, hidden revenue that they already paid for but they haven't collected in their bank. And I don't mean, you know, outstanding invoices, I mean in the whole customer journey, there are places where revenue just stagnated, stopped, not optimized. Could be, you know, something as simple as pricing dormant clients, lack of follow up, something like that. Where we get in there, we find what that revenue is and we, we go, you know, identify it and then help collect it and put that money in the bank for the folks. We also do that with margins, ebitda, so profit, if you will, in some capacities. We manage or build, you know, teams of sales people as well for companies. And then we end up coaching CEOs and founder led businesses on how to do all of the above. James Kademan [00:02:28]: All right, and how do you get involved in something like this? Imagine you don't. Just, you're not born with sales strategies for CEOs. Doug Brown [00:02:37]: No, no, I actually it started when I was very young. I didn't realize it until, you know, I'm 63. This year and I was doing a podcast and somebody asked me, how did you learn what you're doing? And I actually ...
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    1 h et 12 min
  • Timeclock Software
    Jan 24 2026
    Dean Mathews - On the Clock On Watching Your Numbers: "They just realized that their sister in law who's been working for them for 10 years has been adding 10 hours onto every pay run for the last 10 years." Dean Mathews, CEO of On The Clock, shares his journey as an entrepreneur and the evolution of his timekeeping software. He emphasizes the importance of building a people-centric culture, the challenges of managing hybrid teams, and the significance of customer service in differentiating his business in a crowded market. Dean also discusses the future of On The Clock, including plans to integrate HR solutions and enhance their payroll services. Visit Dean at: https://ontheclock.com Podcast Overview: 00:00 Introduction to On the Clock and Dean Mathews 02:55 The Journey of a Serial Entrepreneur 05:56 Transitioning Technology: Moving to Modern Solutions 08:48 Building a People-Centric Culture 11:59 Career Advancement in Small Teams 14:55 Understanding Employee Net Promoter Score (eNPS) 17:48 The Importance of Culture in Modern Workplaces 20:57 Navigating Hybrid Work Environments 23:53 Fostering Team Interactions and Communication 26:58 Management Style and Learning from Experience 29:51 Insights from 'Scaling' by Claire Hughes Johnson 31:18 Effective Communication and Team Dynamics 33:01 Navigating a Crowded Market 35:58 Customer Service Excellence 41:06 The Importance of Payroll Solutions 46:48 Common Mistakes in Timekeeping and Payroll 51:46 Proactive Business Management Sponsors: Live Video chat with our customers here with LiveSwitch: https://join.liveswitch.com/gfj3m6hnmguz Some videos have been recorded with Riverside: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=james-kademan Podcast Transcription: Dean Mathews [00:00:00]: Tracking payroll, all of those things are very complicated things to do. One of the most common mistakes we see people do is they try to do it themselves, like with a spreadsheet. If your business grows and you end up, you know, like Most businesses do, 2, 3, 4, 5, 10, 20 people, and you're still trying to use spreadsheets and not use a system that ends up in a really bad place. You don't have audit logs for traffic, you know, for, for, for history. You don't have compliance, you know, you don't have transparency a lot of times. So you lac of these modern features where, you know, you choose a system like us and like everything's right here in your phone. That's probably the biggest mistake is they're either choosing the wrong system, not choosing a system at all, or they're trying to like, leverage a spreadsheet or a word doc or a Google Doc to run their business. And that, that never turns out well. James Kademan [00:00:54]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found in the podcast link found@drawincustomers.com we are locally underwritten by the bank of Sun Prairie Calls On Call, Extraordinary Answering Service as well as the Bold Business book. And today we're welcoming Slash, preparing to learn from Dean Matthews from On the Clock. So, Dean, how is it going today? Dean Mathews [00:01:21]: It is going wonderful, James. Thank you so much for having me. I can't wait to chat with you. James Kademan [00:01:26]: Yeah, you know, I'm excited to talk to you for a few reasons. One, you've been in business seemingly forever, so that's. Dean Mathews [00:01:33]: Yeah. James Kademan [00:01:34]: And the other is you seem to be pretty people centric, which is great, and I'm gonna dare say rare. And on top of that, you run a service, the timekeeping system, I guess that we. My gosh, when I was looking for a timekeeping system forever ago, it was bizarre to me how few options I found that actually could do all of the things. Dean Mathews [00:01:59]: Yeah. James Kademan [00:01:59]: And I'm like, I'm not asking for a rocket ship to the moon or anything. I'm just literally asking to keep track of employees hours. That's all I want. Dean Mathews [00:02:06]: Yeah. James Kademan [00:02:07]: So how about you? Let's just start from the very beginning, right back at the dawn of time. Dean Mathews [00:02:11]: Dawn of time. James Kademan [00:02:12]: When did you get started with? On the clock? Dean Mathews [00:02:14]: Yeah. So I'll give you the quick rundown. So I'm kind of a, I guess you call it a quote unquote, serial entrepreneur, if you will. Quite A few startups, businesses, side projects, passion projects throughout the years. But with on the Clock back In like the mid 2000 era, I had several projects, passion projects going on. On the Clock was one of them. I'm always looking for problems that I can solve. So this is the kitchen story or the kitchen table story. Dean Mathews [00:02:49]: This was late 2003 ish. So like 20 some years ago now, sitting at the kitchen table, looking ...
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    55 min
  • Be a Podcast Guest
    Jan 20 2026
    Tom Schwab - Interview Valet On Standing Out: "What's amazing now is AI is indexing all of these. So if you just say, I'm a coach, it's saying, well, do I recommend James or the other million people that identify as a coach?." Podcasts are everywhere these days. They are the current neato thing to be a guest on, a host of and a listener to. But how do you become a guest on podcasts? Should you be a podcast guest? What podcast has the best audience? What do you do after you have been a guest? Tom Schwab is the founder of Interview Valet, a white glove podcast guest placement service. Tom explains the ins and outs of podcasts and the value that being on the right podcast can bring to you and your business. Listen as Tom explains the value of podcasts and how to grow your brand by being a guest on them Enjoy! Visit Tom at: https://interviewvalet.com Instagram: https://www.instagram.com/interview_valet/ Podcast Overview: 00:00 Podcast Evolution and Accessibility 07:33 Building Relationships in Marketplace Growth 11:28 "Specificity in Digital Marketing Strategy" 20:37 "Accountability for Server Content" 26:20 "Curiosity and Caution in Interviews" 27:43 "Podcasting Tips for Professionals" 36:49 "Feedback That Changed Everything" 43:06 "Maximizing Engagement Through Feedback" 45:37 "Podcast Guesting Gone Wrong" 53:53 "Scaling Through Systems and Collaboration" 56:48 "Building Trust in Client Pitches" Sponsors: Live Video chat with our customers here with LiveSwitch: https://join.liveswitch.com/gfj3m6hnmguz Some videos have been recorded with Riverside: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=james-kademan Podcast Transcription:
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    1 h et 2 min
  • Why a Virtual CFO May Be Just What You Need
    Jan 9 2026
    Jody Grunden - Anders CPA On Working Together: "It's only going to help everybody if we can all learn how to get better and faster." Every business owner needs to watch their money. You watch it come in, go out and hopefully end up with some leftover to make sure you are doing more than just moving money. But not every business is large enough to justify a full-time chief financial officer. Which leads to a conundrum, how do you get the talented person to help you with the financial end of your business when you don't have enough financial paperwork for them to poke at full time? Jody Grunden saw this need years ago and has built a virtual CFO business that he then sold to Anders CPA. Jody discusses what a virtual CFO can do and why it is important. Listen as Jody details how the use of a virtual CFO has helped grow many business. Plus he details the value of standing out. In his case, with a Hawaiian shirt. Enjoy! Visit Jody at: https://anderscpa.com/ Podcast Overview: 00:00 "Virtual Beginnings and Success" 03:57 "Next Year Finally Paid Off" 06:50 "Interactive Pricing Strategy Breakdown" 11:40 "Finding Success Beyond Accounting" 12:40 "Pivoting Amid Layoffs and Guilt" 18:45 "Educating for Success, Not Selling" 19:42 "Productizing Services with Subscriptions" 24:58 "Dynamic Forecasting Explained" 26:33 Truck Repair Business Insights 31:20 "Flexible Client Collaboration Process" 35:07 "Building Connections and Growth" 38:29 "Rethinking Strategy for Success" 42:01 "Thought Leadership Eased Hiring" 44:26 "Expanding Connections Beyond Remote Teams" 47:32 "Scaling Processes for Sustainability" Sponsors: Live Video chat with our customers here with LiveSwitch: https://join.liveswitch.com/gfj3m6hnmguz Some videos have been recorded with Riverside: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=james-kademan Podcast Transcription: Jody Grundon [00:00:00]: I realized real quick that, you know, hey, I wasn't an accountant, I was an entrepreneur and I just didn't realize it. I didn't enjoy accounting and I still don't today. I don't enjoy accounting, but I love the entrepreneur part of it and growing a business and seeing how successful I can get that business and then even more so helping other people be successful running their business, which is, which is even a bigger joy. James Kademan [00:00:27]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found in the podcast link found@drawincustomers.com we are locally interwritten by the bank of Sun Prairie Calls On Call Extraordinary Answering Service as well as the Bold Business Book and Live Switch. Today we are welcoming slash preparing to learn from Jody Grundon of Anders cpa. Which I feel like this is right about the time to start talking taxes. Jody, is that safe to say? Jody Grundon [00:01:00]: I. I guess so. But man, you don't ask me to ask tax questions, that's for sure. James Kademan [00:01:04]: No, so let's just break it down. What is Andrew cpa? Jody Grundon [00:01:09]: Yeah, so Andrew cpa. They're, they're a, one of the largest CPA firms in the nation. They're pretty large. They do a lot of different things, audit, tax. But the, the special that I run is on in what we call the Client Advisory Service Group, which is virtual CFO services. So that's something that, that I founded way back when. It was about 20 some years ago. A lot of CPA firms now you use that type of a service. Jody Grundon [00:01:31]: I actually founded it back, you know, 20 plus years ago. So it's been a great ride. Before it was, before it was even a thing. Yeah, it was one of those, one of those things that there was something called outsourced CFO or outsourced CPA service, which was outsourcing it to a foreign country type of thing. And I'm like, well, that's not what I meant. So I'm trying to figure out how, what can I call it? And I, and so I did. I got the big, the thesaurus, if you remember one of those things. I got one of those things out. Jody Grundon [00:01:55]: I'm like, what could I, what could I name this thing? I thought virtual sounds kind of cool. And, and then my partner's like, well, no one will think you're real. And I'm like, ah, they will. It'll catch on. And back then we had the yellow pages and so we, we did the yellow page Thing didn't really get a whole lot of traction. And then we decided, hey, we're going to go this, do this on the Internet. And so when we did on the Internet, it was kind of cool because nobody else was doing it. So it was one of those things that we are right away number one in the rankings. Jody Grundon [00:02:21]: No, yeah, we. James Kademan [00:02:22]: Back 20 years ago, man, that's. Jody Grundon [00:02:24]: Yeah, yeah. And we have, we, we. We haven't gone far from that. So we're still number one in the rankings today, which...
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    51 min
  • Become a Authority by Becoming an Author
    Dec 26 2025
    Henry DeVries - Indie Books International On Marketing With Authority: "The book is more than a calling card. The book is the greatest brochure." There are a few things you can do to make yourself important in the eyes of the people you meet. One of the best ways is to be the author of a book. But how do you write and publish a book? Henry DeVries knows that entrepreneurs are good at their thing, but writing and publishing a book can be a daunting and time-consuming task. So he started Indie Books International to help professionals get their books published and in the hands of the people that will soon be their clients. This is something no postcard or brochure could ever dream of doing. Listen as Henry explains in detail what it takes to become a published author and how your book can be used as a marketing tool to help you grow your business. Enjoy! Visit Henry at: https://indiebooksintl.com/ Podcast Overview: 00:00 "Why Editing Matters" 03:19 "Nonfiction Books as Business Cards" 08:03 "Don't Cut Corners on Publishing" 10:01 "Authors Question Publisher Practices" 13:52 "How to Get on TV" 19:00 "Expert Publishing and Education" 20:55 "Overcoming Traps to Publish" 25:35 "Rise of Print and Amazon" 28:26 "Books as the Ultimate Brochure" 31:13 "Indie Publishing Support Network" 35:35 Editing and Writing Service Costs 36:52 "Delegation and Leadership Insights" 41:49 "AI in Publishing: Challenges & Risks" Sponsors: Live Video chat with our customers here with LiveSwitch: https://join.liveswitch.com/gfj3m6hnmguz Some videos have been recorded with Riverside: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=james-kademan Podcast Transcription: Henry DeVries [00:00:00]: The world changed. There was two parts of the digital revolution that changed the business. One was print on demand publishing where you didn't have to do big print runs to get the cost down. So my first book, you know, first run was 2,500 books. Second run was another 2,500 books. It was called the second printing. The joke is, yeah, my book went to two printings because the first one was blurred, but no. So you would earn extra printings. Henry DeVries [00:00:24]: But with print on demand it's just, just as economical to print one book as the unit price. On the 2500 books. James Kademan [00:00:35]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found the podcast link found at drawincustomers.com we are locally underwritten by the Bank of Sun Prairie Calls On Call Extraordinary Answering Service as well as the Bold business book and live switch. Today we're welcoming, slash, preparing to learn from. Let's see here, Henry, I'm going to try to say your last name. Devries. Henry DeVries [00:01:06]: There you go. Henry Devries with the cheese. James Kademan [00:01:10]: I love it. Of Indie Books International. And we're talking books and marketing and all that jazz. So Henry, how is it going today? Henry DeVries [00:01:18]: It is so great. I'm so excited to talk about the virtues of a book marketing with a book that you're proud of. James Kademan [00:01:26]: I love it. I love it. You know, you raise an interesting point here. I just want to give you a really quick anecdote before we run down the road of marketing with your book. I was given a book by someone that they were hustling as something I suppose like a business card. Probably what we'll mention. Henry DeVries [00:01:43]: Sure. James Kademan [00:01:43]: And I had started reading it and it was, it was bad. It was really bad. It's not to say the content itself was bad. I felt like it was very poorly written and not edited at all. So I saw this guy later at a different networking function. I'm like, hey man, your book was interesting. Who did you use for an editor? And he's like, oh yeah, I edit it myself. I don't need to pay someone to edit it. James Kademan [00:02:08]: And I was like, oh, okay, great. Fantastic. Way to go. You can totally tell I didn't say that. Henry DeVries [00:02:15]: James, we have a saying. The world does not need another crappy self published book. James Kademan [00:02:21]: Oh, I love that saying. That's perfect. That's perfect. So let's start with what you got going on, Henry. How long have you been in the book marketing world? Henry DeVries [00:02:32]: Indie Books International. We started on April 1, 2014. I'd been a ghost writer for books for years before that. So officially 11 years publishing over 200 books in that time. James Kademan [00:02:48]: All right, well, that's a fair number that is Any specific genre. Henry DeVries [00:02:55]: Yes. Well, business books. So according to Barnes and noble, there are 16 subcategories of books. And then since we're nonfiction, some of our books fall under self help, or they'll fall under whatever industry the person ...
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    46 min
  • Spanish Immersion Daycare and Preschool
    Dec 19 2025
    Heather Reekie - Casa de Corazón On Working With the SBA: "Getting the SBA loan was literally the hardest thing I've ever done. And I've given birth twice, naturally." We all wish we were smarter. As we get older, it becomes more difficult to learn new things. What if children could learn new things while they have a developing brain that can handle faster education. What if you could immerse a child into an environment that helps children learn another language, eat healthy and fresh food and do it all with peers that are learning and playing alongside you? It is with questions like these that Casa de Corazón got started. Heather Reekie is the owner of the Madison, Wisconsin based Casa de Corazón. She shares her inspiring journey from speech and language pathologist to entrepreneur, detailing the transformation of an old translation office into a thriving early childhood center focused on nurturing bilingual minds and compassionate hearts. She highlights Casa de Corazón's unique approach, including their in-house app for real-time parent updates, commitment to organic meals and sustainable practices, and the importance of intercultural learning. Heather details the challenges of launching a business, the joys of fostering a strong community, and the impact of quality early education. Listen as Heather gives more insights into how passion and purpose can create lasting change, one child at a time. Enjoy! Visit Heather at: https://casaearlylearning.com/location/madison-wi/ https://www.instagram.com/casa.madison.wi/ Podcast Overview: 00:00 "Bilingual Boost at Casa" 06:54 "Acquiring a Language-Focused Property" 16:20 "Connected to Franchise Core Values" 17:17 "Eco-Friendly Childcare Practices" 23:33 Franchisee Frustration with Franchisors 29:09 "Teachers Genuinely Care Deeply" 33:39 "Raising Thriving, Empathetic Early Learners" 42:15 Playground Requirements and Safety Standards 44:48 "Overcoming Leadership and Loan Challenges" 53:19 "Staff Excellence and Parent Resources" 59:12 Infant Curriculum and Monthly Themes 01:02:37 Storm Shelter and Flags Display 01:07:09 "Elevator and Furnace Challenges" Sponsors: Live Video chat with our customers here with LiveSwitch: https://join.liveswitch.com/gfj3m6hnmguz Some videos have been recorded with Riverside: https://www.riverside.fm/?utm_campaign=campaign_5&utm_medium=affiliate&utm_source=rewardful&via=james-kademan Podcast Transcription: Heather Reekie [00:00:00]: But the Casa app is special to the Casa brand and it's real time updates on what your child is doing throughout the day, including photos. So that's throughout the day innovation. Yep, yep. And so you know, like no notates when the child falls asleep for rest time or what they, you know, how much of the lunch they ate and you know when they used the bathroom or had a diaper change and that kind of thing. James Kademan [00:00:23]: Holy cow. So that's cool. Heather Reekie [00:00:26]: It's informative and just fun to interact with as well. James Kademan [00:00:35]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found on the podcast link found drawincustomers.com we are locally underwritten by the bank of Sun Prairie and today we're welcoming slash preparing to learn from Heather Ricci of I'm going to destroy this. But I don't mean to Casa de Corazón remotely close Casa de Corazón and I just learned is that House of Hearts. Heather Reekie [00:01:05]: House of Hearts. House of Love. James Kademan [00:01:07]: All right, very cool. So let's go on. What do you do, Heather? Heather Reekie [00:01:12]: Well, so I'm the owner operator of Casa de Corazon Madison, which is a franchise from the corporate offices which are in Minnesota and we opened almost exactly two years ago, November 15th of 2023. James Kademan [00:01:28]: Nice. Heather Reekie [00:01:28]: And so I am trying to keep. James Kademan [00:01:31]: Running the place and this place, I gotta say, this place is huge. I expected a little daycare and this is. We're in two story building. Heather Reekie [00:01:41]: Yes. James Kademan [00:01:42]: In what I would consider to be the southern heart of Madison. So we get the belt line right here and all that. So I got a lot of questions for you, so let's just knock it out first. So Heather, tell me about the Spanish immersion. Heather Reekie [00:01:54]: So that's the icing on the cake of just a really high quality childcare and preschool situation. Here at Casa de Corazón, Spanish immersion is help helping grow the synapses in the children's brain. So even if you don't go on to a bilingual or Spanish immersion elementary school after attending casa, you will have reaped the benefits of growing your brain cells by becoming bilingual or learning a second or sometimes in some cases a third language. Because what it does is it gives you multiple words ...
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    1 h et 8 min