Épisodes

  • Episode 24: Natasha Orozco & Kathleen Callaghan
    Jan 24 2025

    In this Benefits Like a Boss episode, you’ll hear from Kathleen Callaghan, VP of Content and Training, and Natasha Orozco, VP of Client Experience. Along with host Lesley Brown Albright, Director of Business Development, they explore how better health benefits lead not only to a better society but a better economy.

    As leaders in service and education, Kathleen and Natasha are on the front lines of simplifying the headache of health insurance. “We can’t change the whole industry, we’re one company…but we can help fill some of those bigger gaps, mainly around helping people access quality and affordable healthcare,” said Kathleen.

    Much of that access relies on what Kathleen describes as the “click.” When the ins and outs of the health plan finally click for a member, it comes from two things—understanding and interest. So, Kathleen’s challenge is crafting content that helps engage members to ask questions and find answers.

    Kathleen and Natasha see themselves as partners in delivering the best member experience. “We’re always looking to make things easier and better for the member,” said Natasha. “We think about how this will impact the member, not the bottom line.”

    Natasha’s leadership legacy is to be the “insurance for the people.” She comes to work every day excited to make a profound impact by providing comfort in tough moments. The empathy in each employee sets Nonstop apart as so much more than an insurance company.

    Kathleen, Natasha, and Lesley are filled with pride in the work they do, and the company they do the work for. As our host says, “It feels good to be doing some good work in a broken system.”


    To learn more about Nonstop Health: nonstophealth.com

    Show edited by: Tim Pogo
    timpogo@timpogo.com

    Voir plus Voir moins
    1 h et 6 min
  • Episode 23: David Sloves & Kristin Donahue
    Sep 12 2024

    "A mother came up to us during an open enrollment meeting saying, ‘If this program is actually what you say it is, I'll be able to get tubes for my son's ears right now. He's deaf.’ This steels us for the hard days." — David Sloves, CEO

    …Yeah, you might want a box of tissues close by for this episode.

    It’s no secret that Nonstop Administration and Insurance Services, Inc. was built to break down barriers that inhibit equitable, affordable, and high-quality healthcare access. The past 12 years of success in the industry have demonstrated our ability to drive down the cost of healthcare for employees nationwide.

    The Nonstop difference is even more palpable when you hear it directly from those who created and championed it. Join us for the interview of David Sloves, CEO, and Kristin Donahue, CGO, as they recount why Nonstop was formed, how our shift to partnering with brokers has catapulted our vision forward, and the impact of Nonstop Health® on members and their families.

    “We've never shied away from our mission. We believe people should be able to access care when they need it and not have to make hard financial trade-offs,” says Donahue.

    These two leaders have worked closely together to disrupt the health insurance status quo since the early days of Nonstop. They have seen enormous growth in broker partners and their wins, positive client feedback, heartwarming stories from members, and fulfilled Nonstop employees.

    There’s a reason 80% of the leadership team has been with Nonstop for over 10 years. David describes it as “a feeling, not intellectual, but a gut-level emotional thing."

    Listen to the podcast episode now to get all the feels.

    To learn more about Nonstop Health: nonstophealth.com

    Show edited by: Tim Pogo
    timpogo@timpogo.com


    Voir plus Voir moins
    39 min
  • Episode 22: Cheryl Petersen Pine - Meaningful Change
    Apr 14 2024

    The latest episode of our Benefits Like a Boss podcast may be just what you need to get out of your comfort zone. Extraordinary organizational leader and guest Cheryl Petersen Pine returns to answer the question: What does it take to make meaningful change?

    Cheryl’s expertise will help you kickstart any type of organizational change. In this episode, learn to:

    • Recognize valuable opportunities
    • Get employees on board
    • Improve how you lead change initiatives
    • Drive meaningful, impactful results within your organization

    Don’t miss out on this inspiring conversation!

    Check out our recorded webinar for more tips on leading through change. https://bit.ly/44e00Cp


    Contact Cheryl Petersen Pine:
    Email: cheryl@cherylpine.com
    Instagram: @cheryl_petersen_pine
    LinkedIn: linkedin.com/in/petersencheryl

    Show edited by: Tim Pogo timpogo@timpogo.com

    To learn more about Nonstop Health: nonstophealth.com

    Voir plus Voir moins
    35 min
  • Episode 21: Dr. Lanita White, Mia Stark & Dr. Kellee Farris on Change
    Jan 16 2024

    Let's face it, change is hard. The truth is that two-thirds of organizational change initiatives fail. Even in the best times and circumstances, a universal challenge remains: people resist change. It Is natural, even when the change is for the better. There is no single secret to successful change management, but by listening to these three leaders talk about knowing what steps to take, how to recognize barriers, and how to support all involved, it inspires hope that the change process can be managed effectively and inclusively.

    Guests:
    Dr. Lanita White - CEO of Community Health Centers of Arkansas
    Mia Stark - COO of Community Health Centers of Arkansas
    Dr. Kellee Farris - CEO of Lee County Cooperative Clinic

    Community Health Centers of Arkansas: https://www.chc-ar.org/about
    Lees County Cooperative Clinic:
    https://www.lccc.us.com/

    Show edited by: Tim Pogo
    timpogo@timpogo.com

    To learn more about Nonstop Health: nonstophealth.com

    Voir plus Voir moins
    48 min
  • Episode 20: Marico Bryant Howe, PhD Case Study + Bonus Client Material
    Oct 24 2023

    On Episode 20 of the Benefits Like a Boss podcast, discover how Community Health Centers of Arkansas (CHCA) is making a difference for employees at all 11 of its member health centers with 100% out-of-pocket coverage from Nonstop Health. Marico Bryant Howe, PhD, Chief Quality and Informatics Officer at CHCA shares why “providing that level of resource to all your employees is a wonderful opportunity to serve them,” and how her personal experience with Nonstop Health helped support the best possible care option under difficult circumstances. Plus, learn what other employers had to say about Nonstop Health in impromptu conversations on the floor at the 2023 Community Health Institute (CHI) & Expo Conference in San Diego, CA.


    Community Health Centers of Arkansas: https://www.chc-ar.org/about

    Show edited by: Tim Pogo
    timpogo@timpogo.com

    To learn more about Nonstop Health: nonstophealth.com

    Voir plus Voir moins
    13 min
  • Episode 19: Jeron Ravin, JD - SWOPE Health
    Oct 3 2023

    On this episode of Benefits Like a Boss, co-host Derreck Smith is live on the floor of the National Association of Community Health Center’s Community Health Institute (CHI) & Expo Conference in San Diego, CA. There, he interviews Jeron Ravin, President & CEO of Kansas City’s SWOPE Health.

    Their conversation takes us on a journey through the origin of the community health center movement and Swope Health’s progressive path to supporting greater health equity. Jeron shares his thoughts on the importance of employee benefits, wellness, and family support as SWOPE Health competes for talent. He gives a unique perspective on the importance of mentorship and discusses how he and his leadership team lead the organization through rapid growth. You won't want to miss this!


    SWOPE Health: https://swopehealth.org/feelhealthy/

    Show edited by: Tim Pogo
    timpogo@timpogo.com

    To learn more about Nonstop Health: nonstophealth.com

    Voir plus Voir moins
    29 min
  • Episode 18: Rachel Gonzales-Hanson, Alicia Gonzales & Melissa Torres
    Jun 15 2023

    This very special episode of Benefits Like a Boss was recorded live from NACHC’s 2023 Conference for Agricultural Worker Health. Joining our hosts (Lesley Brown Albright and Jody Schreffler) are a star-studded cast of three incredible leaders in the movement to provide agricultural workers with better access to healthcare:

    • Rachel Gonzales-Hanson—Interim CEO of National Association of Community Health Centers (NACHC)
    • Alicia Gonzales—COO of National Center for Farmworker Health (NCFH)
    • Melissa Torres—CEO of Greene County Health Care in North Carolina

    This episode will make you laugh, cry, and—most importantly—learn from some of the brightest minds in this important movement. Thank you, Rachel, Alicia, and Melissa for sharing your passion, patience, and persistence with us. Listen now to hear some inspiring news from the frontlines of the battle to improve agricultural workers’ access to healthcare.

    Check out the NCFH’s Agricultural Worker Access Campaign
    Show edited by: Tim Pogo |
    timpogo@timpogo.com

    Voir plus Voir moins
    49 min
  • Episode 17: Trina de Joya and Erick Divina - Richmond Area Multi-Services (RAMS)
    Mar 22 2023

    On this episode of Benefits Like a Boss, we are joined by a powerhouse in the nonprofit space, winner of the 2022 California Nonprofit of the Year Award, Richmond Area Multi-Services, Inc. (RAMS). Featuring RAMS leaders Trina de Joya (Director of Human Resources) and Erick Divina (Wellness and Engagement Manager), this latest conversation takes a deep look at some of the innovative projects which led to RAMS being selected as the 2022 California Nonprofit of the Year. De Joya walks us through her history with the San Francisco Health Care Accountability Ordinance (HCAO), and the work she and other committee members are doing to keep it up to date with the constantly changing landscape of healthcare and health insurance. We’ll also hear from Divina about the ONE (Orientation of New Employees) program he helped implement, and how it helps new employees lean into RAMS’ mission, and connect cross-functionally across the organization.


    Richmond Area Multi-Services (RAMS): https://ramsinc.org/

    Show edited by: Tim Pogo
    timpogo@timpogo.com

    To learn more about Nonstop Health: nonstophealth.com

    Voir plus Voir moins
    58 min