• CSTG 197: The AI Edge in the Call Center with Tyson Chen

  • Jan 28 2025
  • Durée: 46 min
  • Podcast

CSTG 197: The AI Edge in the Call Center with Tyson Chen

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  • Résumé

  • 📲What if your call center was a goldmine waiting to be unlocked? 🔓

    Chad teams up with Tyson Chen, founder of Avoca, to reveal how AI is revolutionizing the trades industry. From instantly answering calls to real-time CSR coaching, Tyson shares simple strategies to boost booking rates, streamline operations, and delight customers.

    It’s not just about technology—it’s about making every ring count. Tune in for an insightful chat that might just transform your business! 🎧

    Additional Resources:

    Connect with Tyson on LinkedIn

    Discover more about Avoca

    Chad on LinkedIn
    Chad Peterman | CEO | Author
    Peterman Brothers Website
    More on PeopleForward Network
    Follow PeopleForward Network on LinkedIn

    Key Takeaways:
    • Call centers are pivotal: Optimizing the call center can unlock significant revenue opportunities for home service businesses.
    • AI tools enhance, not replace: Avoca’s Responder and Coach tools streamline operations and empower CSRs with real-time feedback.
    • Customer patience is limited: Answering calls on the first ring significantly improves booking rates and customer satisfaction.
    • Actionable data drives results: Insights like why calls aren't booked can inform business decisions and improve processes.
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