In ChatGTM Episode 7, your hosts Michael and Chad welcome Sam Stanovich, head of operations for Big Chicken, as he takes a break from the International Franchise Association's Annual Conference in Las Vegas. They discuss the journey and unique aspects of the Big Chicken brand, driven by Shaquille O'Neal's culinary vision. Sam shares insights into franchise growth, technological advancements in the food industry, and the importance of networking and community in franchising. Join us for an in-depth conversation on scaling businesses, innovating in highly competitive markets, and the vibrant culture that makes Big Chicken stand out.
00:27 Big Chicken and Shaquille O'Neal
02:06 Welcome Sam Stanovich
02:21 International Franchise Association (IFA) Conference
05:25 Franchisee Insights and Networking
11:40 Technology in Franchising
19:39 The Importance of Internet Redundancy
20:26 Franchisee Appreciation and Support
22:17 Big Chicken's Global Expansion
23:15 Building a Strong Leadership Team
25:59 Innovative Menu and Customer Experience
28:30 Community Engagement and Local Partnerships
29:00 Future Growth and Expansion Plans
32:07 The Importance of Being Present
34:47 Closing Remarks and Final Thoughts