Elevate with C&M Coaching

Auteur(s): Maggie Pugesek
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  • Résumé

  • Phone calls, the foundation of every business, are often a neglected part of training. In this podcast, we will discuss training tips and techniques that you can use no matter what industry you are in, to improve your phone skills. Music by bensound.com
    Maggie Pugesek
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Épisodes
  • Deescalating & Objection Handling Tips

    Deescalating & Objection Handling Tips
    Jan 20 2025

    In every industry we experience situations where we need to deescalate a situation or handle an objection. Doing this over the phone can be challenging. This is why I created this podcast to provide you with some quick tips you can use in these situations. I know they can be difficult, but remember to take a deep breath and not take it personal!

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    15 min
  • Why Texting Cannot Replace Phone Calls!

    Why Texting Cannot Replace Phone Calls!
    Dec 13 2024

    I know we all LOVE to text, it is easier, and contact rates are often much higher - but you should be using texts to start the engagement, not to sell the car! In this episode, we'll review exactly what happened to a customer over 24 hours, with every communication being text.
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    14 min
  • Mastering the Art of Word Tracks: Unlocking Your Sales Potential

    Mastering the Art of Word Tracks: Unlocking Your Sales Potential
    Dec 4 2024

    When a customer calls the dealership, yes they’re seeking information, but more importantly, they want reassurance and expertise! All too often when we "wing it" we answer too many questions, demotivate the customer and fail to steer the conversation in the right direction. Following a simple word track such as one of C&M Coaching's word tracks, can help you control the call, be prepared, simplify your calls and overcome objections. In this podcast, let's talk about why we see struggles with following a word track, why we NEED a word track and how to overcome your hang-ups with using one.

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    23 min

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